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Welcome to Five Star Call Centers’

Job Fairs

ONSITE Job Fairs

Sioux Falls:

September 29 | 10 am – 1 pm

Location: 4901 E. 26th St., Sioux Falls, SD



WICHITA:

September 29 | 10 am – 1 pm

Location: 911 E. Douglas Ave., Annex 100, Wichita, KS

VIRTUAL Job Fairs

Watch for upcoming job fairs.

We highly recommend applying online BEFORE the job fair.

Apply Now! Get a $250 Amazon Gift Card!*

*Recipient must be hired from the these job fair events and complete all training. Gift card to be distributed after training completion is verified. 

Five Star Call Centers is Now Hiring Customer Service Associates and Customer Support Specialists!

Are you outrageously passionate about customer experience? So are we! We have a rock star team of Five Stars that make going to work each day amazing! Five Star Call Centers also works with a LOT of different industries, so we can find the perfect fit for you.

We’re looking for some outrageously amazing people to hire to provide customer and light tech support. 

Who is Five Star Call Centers?

At Five Star Call Centers, we create extraordinary experiences. For our clients. For their customers. We are outrageously amazing at bringing the best customer service experiences 24/7/365. Why? Because we care about taking care of each of every customer.

We are a full service contact center with a team that has been living our passion for customer care for over 35 years. Whether it’s through inbound call, email, chat, text, our associates are masters at bringing the best experience every day. We have a history of supporting a variety of industries, including finance, hospitality, retail, product, and technical support. 

We are headquartered in Sioux Falls, SD, with locations in the Midwest and work-from-home associates throughout the U.S. 

Want to learn more? Visit our full website at FiveStarCallCenters.com.

How Does the Virtual Job Fair Work?

Our recruiters will reach out to you by phone during the virtual job fair to ask questions about your skills and job history to see if you are a fit for our open positions. If you are fit we will proceed with any assessments needed, such as a typing test. If the assessment is passed then you will be scheduled for an interview with the hiring manager for the position.

We Are Not Your Ordinary Call Center.TM

Full-time. Part-time. Daytime. Overnight. Yes, we are hiring for all types of positions! Join a Midwest-based company that works with several national, well-known brands

At Five Star Call Centers, you’re so much more than an employee. You’re a member of a team that wants to see you succeed. And, there’s some pretty awesome benefits too! Our associates provide exceptional customer care for companies across the U.S. Our Five Star associates do this by spending their work-time on the phone, email, chat or social media to help customers place orders, answer questions, resolve concerns, and more.

Is Tech Your Thing?

Five Star Call Centers has a great opportunity for tech minded individuals. 
 

We are hiring associates to work on site at Five Star Call Centers with a U.S. company leading the industry in transforming the way commercial businesses use energy, and they’re helping the planet in the process.  

As a customer support specialist, you will help customers troubleshoot straightforward and simple concerns or issues with their smart building technology. Your goal is to identify the underlying problem and sort through possible solutions using resources right at your fingertips.

This position pays up to $15 an hour and is located onsite in Wichita, KS. Interested in overnights? We offer shift differential on top of your hourly pay! 

 

Position Responsibilities 

  • Provide facility support relating to technical issues involving clients hardware and operating systems
  • Troubleshoot and resolve incoming technical issues via phone or through our ticket system
  • Connect via telephone and other contact channels to resolve customer’s technical issues
  • Establish and communicate clear expectations with customers and work with our team to solve difficult issues
  • Research internal resources for the best solution
  • Maintain and increase knowledge of clients technology and hardware involved in the management of a facility
  • Advise customers as to pertinent concerns discovered in the process of serving them
  • Thoroughly enter all service tickets and track and escalate as necessary
  • Build and foster customer relationships to earn their trust
  • Follow up on outstanding requests and ensure timely resolution
  • Successful members find resources by using problem solving skills
  • Skillfully change from one task to another without loss of efficiency or composure
  • Successfully complete all training sessions
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Effectively communicate with patience and understanding in all internal and external customers
  • Remain positive and professional in all internal and external customer interactions
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Physically be able to meet the demands of the job within the described work environment
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
  • Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Duties/Responsibilities

  • Work independently
  • Type at a minimum 30 words per minute
  • Demonstrate initiative and self-motivation
  • Performs assignments while under limited time frames
  • Available to work weekends and holidays
  • Basic math skills
  • Positive attitude
  • Must be able to speak, read, write and understand English 

 

Education and Experience

  • A high school diploma or GED is required, but preferably a bachelor’s degree
  • Previous 1 year product support or trouble shooting experience required
  • 1+ year of Facility Management experience or knowledge of assisting facilities with service calls involving HVAC, electrical, and/or lighting systems preferred, but not required.
  • 2+ years of contact center customer service experience supporting customers via multiple contact channels (i.e. phone, email, chat, SMS) in a technical help desk environment preferred
  • Knowledge of Office 365
  • Basic understanding of operating systems, business applications, and network systems

 

Required Skills/Abilities

  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Maintaining composure in challenging situations
  • Ability to use technology effectively and productively
  • Ability to work in a team and communicate effectively and clearly
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: the ability to match resources to technical issues appropriately
  • Understand support tools, techniques, and how technology is used to provide services
  • Self-motivated with the ability to work in a fast-moving environment
  • Regularly required to sit
  • Regularly required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required

 

COVID-19 Considerations: Keeping our employees and our community healthy and safe!

  • Multiple sanitation areas in the facility
  • Social distancing in shared areas
  • Staying home when sick 

 

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.  Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

What do we have for you?

  • Sign-on bonus
  • Weekly pay
  • Benefit packages
  • NO COLLECTIONS! 

Find the RIGHT Fit at Five Star Call Centers

We work with a LOT of different industries, so we can find the perfect fit for you. Every day you’ll be helping people, and you’ll be working with a rock star team of Five Stars that are there to support and help you – even from your home!*

*Work from home is available for select positions and if you meet the work at home guidelines. 

Hear From Our Team of Five Stars

Employee Benefits

401k Plan

Paid Time Off

Medical, Dental, Vision and Life Insurance

Short and Long-Term Disability

Weekly Pay

Fun, Relxed Work Environment...And So Much More!

APPLY NOW!

Clicking submit will take you to all open positions at Five Star Call Centers. 

Please review the positions and click the APPLY FOR JOB button to complete the application BEFORE the job fair.

Not Your Ordinary Call Center.TM

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