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Welcome to Five Star Call Centers’

Job Fairs

Hiring Seasonal Help

Five Star Call Centers is hiring temporary seasonal agents to support our clients during the holiday rush. As an agent, you’ll help customers with the retail orders. We are hiring full-time and part-time agents to work onsite at our Sioux Falls, SD, and Wichita, KS locations.  

 

See below for a job fair date that works for you or click the apply now button to apply and our rock star recruitment team will reach out to you. You can also find the full job description below. Thank you for your interest in being part of our Five Star Team! 

VIRTUAL Job Fairs

DATES:

Wed., Nov. 24 | 10 am – 1 pm

Fri., Nov. 26 | 10 am – 1 pm

Mon., Nov. 29 | 1 – 4 pm

HOW DOES THE VIRTUAL JOB FAIR WORK?

Our recruiters will reach out to you by phone during the virtual job fair to ask questions about your skills and job history to see if you are a fit for our open positions. We may try and reach out prior to the fair to ask some preliminary questions.

If you are fit, we will proceed with any assessments needed, such as a typing test.  If the assessment is passed you will then be interviewed on the spot for the position. In some cases a second interview may be scheduled after.  We look forward to learning more about you!

ONSITE Job Fairs

LOCATIONS:

 

SIOUX FALLS: 

4901 E. 26th St., Sioux Falls, SD

 

WICHITA

9111 E. Douglas Ave., Annex 100, Wichita, KS

 

All job fairs are held at both locations unless otherwise noted. 

DATES:

Check out our virtual job fair options below. 

Five Star Call Centers is Now Hiring Customer Service Associates and Customer Support Specialists!

Are you outrageously passionate about customer experience? So are we! We have a rock star team of Five Stars that make going to work each day amazing! Five Star Call Centers also works with a LOT of different industries, so we can find the perfect fit for you.

We’re looking for some outrageously amazing people to hire to provide customer and light tech support. 

Who is Five Star Call Centers?

At Five Star Call Centers, we create extraordinary experiences. For our clients. For their customers. We are outrageously amazing at bringing the best customer service experiences 24/7/365. Why? Because we care about taking care of each of every customer.

We are a full service contact center with a team that has been living our passion for customer care for over 35 years. Whether it’s through inbound call, email, chat, text, our associates are masters at bringing the best experience every day. We have a history of supporting a variety of industries, including finance, hospitality, retail, product, and technical support. 

We are headquartered in Sioux Falls, SD, with locations in the Midwest and work-from-home associates throughout the U.S. 

Want to learn more? Visit our full website at FiveStarCallCenters.com.

We Are Not Your Ordinary Call Center.TM

Full-time. Part-time. Daytime. Overnight. Yes, we are hiring for all types of positions! Join a Midwest-based company that works with several national, well-known brands

At Five Star Call Centers, you’re so much more than an employee. You’re a member of a team that wants to see you succeed. And, there’s some pretty awesome benefits too! Our associates provide exceptional customer care for companies across the U.S. Our Five Star associates do this by spending their work-time on the phone, email, chat or social media to help customers place orders, answer questions, resolve concerns, and more.

Seasonal Customer Service Agent Job Description

Do you like to come into work and be able to do your job with little to no obstacles?  Come join our team as a call processor.  You will work retail accounts or accounts with a script to follow along.  You will be able to assist a customer from beginning to end of their call.

 

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

 

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to auto parts!

 

Position: Customer Success Associate

Work Hours: Shift between 6:00am-11:00pm

Work Days: Mon-Fri & Every Other Weekend 

Paid Training Hours: 8:00am-5:00pm and/or 5:00pm-10:00pm for 1-2 days

Status: Temporary with hours available from 20 to 40 per week (can turn into regular employment pending attendance & performance)

Starting Pay: See above, plus shift differential(extra $1/hr nights & wkds) 

 

If you’re a compassionate individual that is passionate about helping others, and can help them navigate online, we encourage you to apply with Five Star Call Centers. 

 

Click here to learn more about becoming Five Star Extraordinary.

 

Attendance Bonus: Receive a weekly bonus of $50 to $100 for hours worked from 11/28-12/18 paid out weekly on top of your hours worked.  If you work 40 hours that equates to an extra $2.50/hour!

 

*This is an onsite position working in the Sioux Falls, SD office. 

Position Responsibilities 

  • Manage large amounts of inbound or outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Successfully complete all training sessions
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Effectively communicate with patience and understanding 
  • Remain positive and professional in all internal and external customer interactions
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Physically be able to meet the demands of the job within the described work environment
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Flexibility to cross train as requested
  • Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
  • Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

 

Duties/Responsibilities

  • Work independently
  • Type at a minimum 20 words per minute accurately
  • Demonstrate initiative and self-motivation
  • Performs assignments while under limited time frames
  • Available to work weekends and holidays
  • Basic math skills
  • Positive attitude
  • Must be able to speak, read, write and understand English

 

Education and Experience

  • A high school diploma or GED is preferred
  • Previous 1 year customer service experience preferred
  • Prior 1 year call center experience preferred
  • Must be at least 16 years of age

 

Required Skills/Abilities

  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Regularly required to sit
  • Regularly required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required

What do we have for you?

  • Sign-on bonus
  • Weekly pay
  • Benefit packages
  • NO COLLECTIONS! 

Find the RIGHT Fit at Five Star Call Centers

We work with a LOT of different industries, so we can find the perfect fit for you. Every day you’ll be helping people, and you’ll be working with a rock star team of Five Stars that are there to support and help you – even from your home!*

*Work from home is available for select positions and if you meet the work at home guidelines. 

Hear From Our Team of Five Stars

Employee Benefits

401k Plan

Paid Time Off

Medical, Dental, Vision and Life Insurance

Short and Long-Term Disability

Weekly Pay

Fun, Relxed Work Environment...And So Much More!

APPLY NOW!

Clicking submit will take you to all open positions at Five Star Call Centers. 

Please review the positions and click the APPLY FOR JOB button to complete the application BEFORE the job fair.

Not Your Ordinary Call Center.TM

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