Privacy Policy

We at Five Star Call Centers value your privacy and protect the information that you provide us, whether telephonically or over the internet. This document describes our privacy policy and the measures we take to protect your personal information.

We collect information from you when you register on our site, respond to a sales offer, or fill out a form. We also collect information when you purchase a product or service over the telephone.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number and provide payment information such as a credit or debit card number or bank account. You may, however, visit our website anonymously. We may request information including your name, address, telephone on cellular phone number, and credit card information if you order products or services through us by telephone.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.

What do we use your information for?
We do not share information you provide us with any third parties except as necessary to process and fulfill your request or process an order. We do not sell your personal information to marketers or other parties.

Any of the information we collect from you may be used in one of the following ways:

• To process a request for additional information or to respond to your order to purchase goods or services through our facilities
• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
• The email address you provide for order processing will only be used to send you information and updates pertaining to your order and we will not use it to send unsolicited emails regarding other unrelated products or services.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you provide us your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days at which time it is deleted.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.

We may use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding out site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights or property. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or related purposes but this would not include information that identifies you individually. Our employees sign an agreement requiring that they keep your personal information confidential.

Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not knowingly accept personally identifiable information from anyone under 13 years of age. Our website, products and services are all directed to persons 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and our telephone call center and not to information that is furnished to the sellers of goods or services you choose to purchase.

Terms and Conditions
Five Star Call Centers does not knowingly market or sell goods or services that have been misrepresented or are defective or deficient. You agree to waive all claims against Five Star Call Centers and its affiliates with respect to goods and services purchased by telephone or electronically and agree that your remedy is exclusively against the seller of such goods or services.

Your Consent
By using our site, you consent to our website privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the modification date below.

This policy was last modified on May 31, 2010.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.