When it comes to product and technical support outsourcing, time is important. Whether it’s a business customer needing support with a shredding machine, a patient needing help navigating their app to schedule an on-demand appointment, or a commuter trying to configure the latest tech they’ve added to their car, we’ve covered it all.
Five Star Call Centers’ team of agents will serve as an extension of your brand. We’ll work with your business to identify the best skills needed to support your product and technical support needs, and then build a team that best fits those needs. And with onsite and nearshore locations, along with a strong U.S. work-from-home program, we have options available to meet your business needs.
This support is backed by state-of-art omnichannel technology and data analysis software that not only improves call center decisions, it enhance your business decisions too. When customer experience matters, your call center matters.
That’s the difference with Five Star Call Centers. Talk with our clients. Visit our call centers. Meet our agents. You’ll feel the difference between us and other call centers. The difference of true partnership. We don’t want to be just your vendor. At Five Star Call Centers, we will sit side-by-side with you – as part of your company – to ensure your customers get care just like you would deliver.
When devices, electronics, software, and apps stump a customer, we have the experience to help troubleshoot any product question. From simple questions to diagnostics, we have your customers covered.
Self-help channels are in demand by customers. These options succeed by creating knowledge-bases that are robust and accurate in hitting your customers’ needs. We can help you build successful knowledge-bases that will keep your customers coming back to your business.
Data drives business, including call centers. Our agents and support team strive to identify data that will improve business and ensure it gets into the right hands so decisions can be made timely and effectively.
When technicians are in the field and under pressure to deliver, our agents can quickly identify needs that requiring escalation, getting them back to work as quickly as possible.
Warranty claims and service plan renewals can be a big part of business, but if not done well, they can cost your customers. Our agents have the background to give your customers the best experience possible and keep them as loyal customers.