Hospitality

When Experience Matters, Our Agents Will Deliver.

When you are in need of a call center outsourcer, our team’s  knowledge of the hospitality sector means we provide a variety of advantages designed to satisfy the demands of your customers. Our team will provide a competitive advantage in the landscape of the hospitality business by improving guest happiness, providing excellent service, optimizing reservation administration, and resolving queries. By working with us for your hospitality call center outsourcing requirements, you can experience flawless customer care while concentrating on providing outstanding guest experiences. Get in touch with us right away to discover more about our comprehensive solution and to maximize the effectiveness of your guest service plan.

We Are Your Hospitality Call Center Outsourcing Partner

Five Star Call Centers’ team of agents will serve as an extension of your brand. We’ll work with your business to identify the best skills needed to support your product and technical support needs, and then build a team that best fits those needs. And with onsite and nearshore locations, along with a strong U.S. work-from-home program, we have options available to meet your business needs.  

This support is backed by state-of-art omnichannel technology and data analysis software that not only improves call center decisions, it enhance your business decisions too. When customer experience matters, your call center matters. 

OUTthink. OUTwork. OUTdo. That’s Five Star Call Centers Outsourcing.

That’s the difference with Five Star Call Centers. Talk with our clients. Visit our call centers. Meet our agents. You’ll feel the difference between us and other call centers. The difference of true partnership. We don’t want to be just your vendor. At Five Star Call Centers, we will sit side-by-side with you – as part of your company – to ensure your customers get care just like you would deliver.

24/7/365 Product & Technical Support Outsourcing Services

Location & Site Information

Our experienced team will set your business for success. Our agents will answer questions about your facilities, locations, surrounding attractions, and other pertinent information, making sure that visitors receive correct and recent information.

Reservations

Whether it’s creating new reservations or managing updates and modifications, our committed team excels at managing reservations. Our agents can handle reservations quickly and effectively, increase customer happiness, and free up internal resources so you can concentrate on offering outstanding hospitality experiences.

Incident Mangement

Our agents are professionally and effectively educated to respond to guest occurrences including complaints, requests, or emergencies. By working with us, you can improve guest happiness, assure prompt and efficient incident response, and preserve your good name by offering outstanding customer service in trying circumstances.

Concierge Services

Our team is ready to deliver on your brand’s experience. They can make reservations and recommendations, as well as help customers with a range of needs, resulting in a smooth and enjoyable experience. Our goal with each experience is to leave a memorable impression that distinguishes your hospitality company from the competition.

Loyal Program Support

Our agents can enhance the client loyalty programs in your company. Our knowledgeable staff specializes in handling questions about loyalty programs, helping with enrollment, giving customized rewards information, and addressing client difficulties. 

Enhance Your Customer Experience With Our Customer Care Experts

Dedicated Agents + Connection to 100's of Languages

Process Development & Improvement

Quality Assurance

Voice of the Customer

Workforce Management

Dedicated Account Relationship Manager

Dedicated Training Team

In-House IT Support

In-House Recruitment

Do you want to learn more about how Five Star Call Centers can support your hospitality call center outsourcing needs? 

Contact us here.

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