CX Insights Forum

Collaborate. Communicate. Connect.

Monday, September 18 - Tuesday, September 19, 2023

CX Insights Forum is a Five Star Call Centers event delivering insight into the latest customer experience trends and shared learning opportunities between our partner programs. With formal educations sessions, independent opportunities to share and discuss, and excursions to enjoy the city Five Star Call Centers calls home, this is a can’t miss event for our valued partners.  

We invite you to the home of our headquarters, Sioux Falls, SD, to join the Five Star Call Centers team for an event that includes development, collaboration, and a good dose of fun and relaxation.

We want as many of our partners as possible to take part and learn during this innovation retreat.
We are excited to offer this event at no cost to our clients (airfare and travel expenses are not included).


Join us in beautiful Downtown Sioux Falls, SD, at [HOTEL]. Located in the heart of the city, downtown offers shops, dining, and a great art scene. 


Five Star Call Centers will cover the hotel, education events, excursionsgroup dinners and socials. Clients are responsible for travel and miscellaneous expenses.

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Event Schedule


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Monday, September 18

Morning & Afternoon

Travel or optional time to meet with your ARM, for those arriving Sunday or early Monday. Please reach out to your ARM and they will arrange a time and location to meet with you.

4:00-8:00 pm

Social with heavy hor d’oeuvres 

Tuesday, September 19

8:30 am

Light breakfast including bagels, fruit, juice, coffee and water.

9:00 am

State of Customer Service | Joel Sylvester, Chief Client Officer at Five Star Call Centers

9:45 am


10:15 am

Breakout Sessions

Session 1 |Room| Description (Participants)

Session 2 |Room| Description (Participants)

11:00 am


11:15 am

Breakout Sessions

Session 1 |Room| Description (Participants)

Session 2 |Room| Description (Participants)

12:00 pm

Lunch | Hotel | Room

1:00-5:00 pm


1:00 pm

Option 1 | Downtown Sioux Falls

1:00 pm

Option 2 | Skeet and Target Shooting

1:00 pm

Option 3 | 

4:00-7:00 pm

Social | Hotel | Room

7:00 pm

Dinner | Location


Separate registrations are need for each person attending CX Insights Forum. 


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