With our industry-leading customer experience technology, along with a system designed for continuous process improvement, our team can enhance your CX, delivering great customer experiences and the data you need to drive your business to the next level.
When the right tech stack matters for your customer care and tech support, look no further than our line-up at Five Star Call Centers. Whether your outsourcing includes using all our technology, or if you prefer to use your existing tech stack, our team offers the flexibility to use the contact center technology that works best for your business.
From training to reporting to customer relations, our entire team is continuously on the lookout to be adapters of the latest AI technology that will serve our clients and their customers. Let’s us help your business elevate your CX technology to the next level.
Deliver the personalized and engaging experience your customers want through all the channels they prefer. With Genesys, our cloud-based customer experience platform, your customers will connect with experienced agents ready to support their needs.
With Genesys, you get:
Watch the video to learn more on how Genesys can enhance your CX.
average response rate
boost in agent productivity
ROI in <3 months
Our all-in-one AI and automation solution delivers the customer behavior insights and preferences you need to drive your business ahead of the competition. With this powerful software, we can automate tasks and streamline processes for your customer care.
With our SuccessKPI AI and automation software, you get a 360 degree view of your CX along with the insights to measure and improve, like:
Watch the video to learn more on how SuccessKPI delivers the data your business needs.
increase in automation
decrease in agent churn
decrease in transfers
increase in NPS
Agent training is a key to providing exceptional customer care for our clients. Our “Star” agents train using an learning management system (LMS) and simulation software that guides agents through scenarios as close to real-word as possible to ensure they are ready to support our clients. AI offers our agents:
Watch the video to learn how we can implement e-learning and simulations to drive agent success for our clients.
cloud LMS software for online learning
of employees are more likely to stay with a company that offers continuous traning
of employees want to train with ready-made courses
When the right workforce at the right time matters, Five Star Call Centers delivers. Our dedicated workforce management team will analyze your data, ensuring we staff your customer service team to meet the needs of your customers when it matters most. With Verint, we deliver:
Watch the video to learn how we can implement the right tools to provide the right workforce just when you need it.
reduction in employee turnover
return on investment after three years
million in cost savings from improved contact center management
Are you looking for an outsourcing partner that will leverage your current CX technology? That’s not a problem at Five Star Call Centers. We are experienced with several platforms. Below are just a few.
At Five Star Call Centers, we don’t provide cookie-cutter customer experiences – for our clients or their customers.
Contact us today and our team will build a custom plan and quote for your unique business and customer experience needs. It’s how we take the CX experience to the next level as your CX partner.