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BUILDERS OF OUTRAGEOUSLY AMAZING

Call Center
Services for Healthcare

Services. Experts. Technology.

We're the Healthcare Call Center Outsourcer Experts Ready to Deliver Excellence in Service for Your Patients and Providers.

We understand it’s a big commitment when you decide to hire a call center to support your customer care and product support for patients and referring physicians. Or when you’re company manages the technology used by hospitals and clinics throughout the U.S., we know the right call center support can make all the difference. 

When you partner with Five Star Call Centers, you get a team of experts ready to support your patients and customers just like you would, with excellence in patient care and provider care from the moment they reach out for support via phone, email, or chat. That’s the difference you get with Five Star Call Centers as your healthcare call center outsourcer. 

Why Choose Five Star Call Centers for Your Healthcare Call Centers Needs?

At Five Star Call Centers we believe in creating true partnerships with our clients. We become an extension of your company. Not just a vendor. We pride ourselves in working with our clients to create custom call center outsourcing services that best fit their specific needs and build brand loyalty with their patients, referring providers, and customers. 

All of this comes with some of the most amazing customer service agents in the industry. Onsite. Work-from-home. Nearshore. Offshore. We are ready to partner with you and support your customers as your healthcare call center outsourcer. 

At Five Star Call Centers, we have the global reach you need with Midwest roots you can trust.

We Are Not Your Ordinary Call Center.TM

GET OMNICHANNEL SOLUTIONS YOUR CUSTOMERS ARE DEMANDING

Extraordinary Experiences and Call Center Outsourcing Services You Can Count On | 24/7/365

VOICE

Our friendly, expert agents build brand loyalty by giving your patients and customers an outrageously amazing experience. Multilingual options available!

CHAT | EMAIL | SMS

Mobile phone, tablet, or desktop. We have your patients and customers covered 24/7 with a experience beyond their expectations.

SELF-SERVICE

Today's patients and customers want access to information at a click of a button. Our team will help you build a knowledge base your patients will love with a mix of healthcare call center services you can count on.

SOCIAL MEDIA

Social media includes go-to platforms for patients wanting to communicate with brands. Our team will ensure your patients get a great experience no matter which platform they use.

IVR

A simple way to improve patient satisfaction. We have an IVR system that is perfect for your needs - and at a lower cost.

SOFTWARE

Our expert team of industry and IT professionals, along with our software, can support your independent call center needs.

ENHANCE YOUR PATIENT EXPERIENCE WITH OUR healthcare call center Experts

SHARED & DEDICATED AGENTS

PROCESS DEVELOPMENT & IMPROVEMENT

QUALITY ASSURANCE

DEDICATED ACCOUNT RELATIONSHIP MANAGER

DEDICATED TRAINING TEAM

WORKFORCE MANAGEMENT

VOICE OF THE CUSTOMER

IN-HOUSE IT SUPPORT

IN-HOUSE RECRUITMENT

cALL cENTER SOLUTIONS WITH A GLOBAL REACH AND MIDWEST ROOTS

Our team of agents provide 24/7/365 service for our partners.
Onsite | Work-From-Home | Onshore| Nearshore | Offshore

U.S. ONSITE
South Dakota
Kansas

WORK-FROM-HOME
Throughout the U.S.

NEARSHORE
Mexico

OFFSHORE
Philippines
South Africa

sERVICE BACKED BY LEADING-EDGE TECHNOLOGY

AGENT ASSIST

Technological advancements mean you don't have to rely on agents memorizing everything about your service or products. With agent assist, our agents focus on providing great service while the technology brings a personalized experience designed for a better customer interaction. Our AI will gather customer sentiment, voice-to-text, keyword spotting, and perform 100% quality monitoring.

VOICE OF CUSTOMER

Understanding customers' sentiments and gathering feedback is key to driving your business forward. Our team provides the right tools to keep you informed, including IVR and text message surveys to gauge the voice of the customer along with customer effort scores.

JUXTM

Developed by Five Star Call Centers' expert team of developers, JUX is the answer to our partners' need for an order management system (OMS) system designed with a call center in mind. Our OMS will streamline the agent experience, improve handle time, accuracy, and average order value through up-sales and cross sales. All while tracking and reporting your data real-time.

oUR CLIENTS TALK

We believe in creating strong relationships and it shows in our client partnerships. Here’s what our clients have to say about working with Five Star Call Centers and out Call Center Outsourcing Services. 

This is a great partnership with amazing results!
professional services client
After many failed relationships with other call centers, we believe we have found the right one that can grow with our business needs.
product support client
They took hundreds of our calls, with literally no notice, and kept us in business until repairs were made.
Retail
client

NOT YOUR ORDINARY CALL CENTERᵀᴹ

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