Quality Call Center Outsourcing for Your Local, State, and Federal Programs
Today, it’s imperative that government agencies maximize every dollar spent with results that exceed expectations. When customer care is essential to your programming, the team at Five Star Call Centers provides exceptional service while minimizing tax dollars spent.
Tailored Contact Center Solutions for Your Needs
Whether you are a local, state, or national government agency, our team is ready to find the best solutions to fit your needs. With nearly 40 years experience in the call center outsourcing industry, our award-winning team is ready to provide responsive interactions that meet compliance regulations and, in some cases, even reduce costs.
What can our partners expect? With Five Star Call Centers, citizens get the same experience they’ve come to expect from the private sector, with the support and care to detail required in the public sector.
Not only do our government call center services meet the needs of the public where they live online, our agents provide support that’s unsurpassed in the industry. Our expert agents will exceed the public’s expectations by providing meaningful interactions and immediate resolutions.
Expert Call Center Services for Government Agencies
We invite you to talk with our clients, visit our call centers, and meet our agents. You’ll feel the difference between us and other call centers— the difference of true partnership. We don’t want to be just your vendor. At Five Star Call Centers, we will sit side-by-side with you – as part of your agency – to ensure your customers get the same high level of care you would deliver.
Learn what our clients have to say!
Capability Overview:
- Omnichannel Contact Center Services
- 24/7/365 Coverage Available
- 99.9% Up-Time Guarantee
- Multilingual Options
- Onsite and Work-From-Home Agents
- GSA Certified, HIPAA Compliant, PCI Level 1, SOC II
No one will OUTthink, OUTwork, OUTdo Five Star Call Centers.
DUNS: 794700385
Cage: 6NYE5
NAICS: 561422
We Are Not Your Ordinary Call Center.TM
Capability Overview:
- Omnichannel Contact Center Services
- 24/7/365 Coverage Available
- 99.9% Up-Time Guarantee
- Multilingual Options
- Onsite and Work-From-Home Agents
- GSA Certified, HIPAA Compliant, PCI Level 1, SOC II
GET OMNICHANNEL SOLUTIONS THAT ARE IN DEMAND - 24/7-365
Five Star Call Centers works with your team to develop the right mix of channels and number of agents to best serve the needs of your program, all while keeping the budget in mind. Backed by the support of our experienced team, we can seamlessly create a solution that represents your program in the best way possible.
We offer a line-up of proven contact center solutions so customers can connect with you how, and when, you want them to.
VOICE
Our friendly, expert agents build brand loyalty by giving your customers an outrageously amazing experience.
Multilingual options are available!
CHAT | EMAIL | SMS
Mobile phone, tablet, or desktop. We have your customers covered 24/7 with a customer experience beyond their expectations.
SELF-SERVICE
Today's customers want access to information at a click of a button. Our team will help you build a knowledge base your customer will love.
SOCIAL MEDIA
Social media includes go-to platforms for customers wanting to communicate with brands. Our team will ensure your customers get a great experience no matter which platform they use.
IVR
A simple way to improve customer satisfaction. We have an IVR system that is perfect for your needs - and at a lower cost.
SOFTWARE
Our expert team of industry and IT professionals, along with our software, can support your independent call center needs.
ENHANCE YOUR CUSTOMER EXPERINECE WITH OUR CUSTOMER CARE EXPERTS
DEDICATED AGENTS
PROCESS DEVELOPMENT & IMPROVEMENT
QUALITY ASSURANCE
DEDICATED ACCOUNT RELATIONSHIP MANAGER
DEDICATED TRAINING TEAM
WORKFORCE MANAGEMENT
VOICE OF THE CUSTOMER
IN-HOUSE IT SUPPORT
IN-HOUSE RECRUITMENT
Partner testimonials
We believe in creating strong relationships and it shows in our partnerships. Here’s what our partners have to say about working with Five Star Call Centers.
This is a great partnership with amazing results!
B2B Services client
After many failed relationships with other call centers, we believe we have found the right one that can grow with our business needs.
electronics client
They took hundreds of our calls, with literally no notice, and kept us in business until repairs were made.
Art Product client
NOT YOUR ORDINARY CALL CENTERᵀᴹ
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