Call Center
Services
Services. Experts. Technology. Our Call Center Outsourcing Services Have You Covered.
In today’s world, expert customer service and streamlined communications have never been more important. With so many platforms available for customers to connect, companies and industries of all kinds are having to take client support to the next level.
If your company is ready to elevate the experience of its consumers, maintain and grow its customer base, improve brand awareness, and pull ahead of competitors, take the next step by partnering with Five Star Call Centers.
We understand that deciding to hire a call center to provide customer care and product support is a big commitment. We also know it’s difficult to decide to move on from another call center outsourcer. However, as your trusted partner, we’re here to assist with the transition every step of the way.
When you partner with Five Star Call Centers, you get a team of experts ready to support your customers just like you would. Not only are our services tailored to your company’s unique needs, our call centers’ service pricing is too.
Finding a Call Center Partner Has Never Been Easier
We believe in creating true partnerships with our clients. We become an extension of your company, not just a vendor.
We pride ourselves on working with our clients to create custom call center outsourcing services that best fit their specific needs and build brand loyalty with their customers.
All of this comes with some of the most amazing customer service agents in the industry. We are ready to partner with you and support your customers as your call center outsourcer.
About Our Contact Center Outsourcing Services
The modern work landscape has changed dramatically in recent years. Between the increase in hybrid work environments and changing needs of employees, many operational teams, managers, and C-suite executives have had to pivot how they do business.
Five Star Call Centers helps companies turn communication challenges into opportunities through cutting-edge omnichannel services and unsurpassed customer service. Our agents are carefully selected with your company’s needs in mind, so you know your clients will receive a tailored, expert experience every time.
Our solutions help combat the challenges faced by operational teams so they can prioritize operational objectives. Whether it’s voice, email and chat, IVR, or any other of our customized offerings, we are there for our partners 24/7/365.
At Five Star Call Centers, we have the global reach you need with Midwest roots you can trust.
We Are Not Your Ordinary Call Center.TM
GET OMNICHANNEL SOLUTIONS YOUR CUSTOMERS ARE DEMANDING
Extraordinary Experiences and Call Center Outsourcing Services You Can Count On | 24/7/365
Voice
Our friendly, expert agents build brand loyalty by giving your customers an outrageously amazing experience. Multilingual options available!
Chat | Email| SMS
Mobile phone, tablet, or desktop. We have your customers covered 24/7 with a customer experience beyond their expectations.
Self-Service
Today's customers want access to information at a click of a button. Our team will help you build a knowledge base your customer will love with a mix of call center outsourcing services you can count on.
Social Media
Social media includes go-to platforms for customers wanting to communicate with brands. Our team will ensure your customers get a great experience no matter which platform they use.
IVR
A simple way to improve customer satisfaction. We have an IVR system that is perfect for your needs - and at a lower cost.
Software
Our expert team of industry and IT professionals, along with our software, can support your independent call center needs.
ENHANCE YOUR CUSTOMER EXPERIENCE WITH OUR CUSTOMER CARE EXPERTS
Dedicated Agents
Process Development & Improvement
Quality Assurance
Dedicated Account Relationship Manager
Dedicated Training Team
Workforce Management
Voice of Customer
In-House IT Support
In-House Recruitment
cALL cENTER SOLUTIONS WITH A GLOBAL REACH AND MIDWEST ROOTS
Our team of agents provide 24/7/365 service for our partners.
Onsite | Work-From-Home | Onshore| Nearshore | Offshore
U.S. Onsite |
South Dakota
Kansas
Work-From-Home |
25+ U.S. States
Nearshore |
Mexico & Guatemala
sERVICE BACKED BY LEADING-EDGE TECHNOLOGY
Agent Assist
Technological advancements mean you don't have to rely on agents memorizing everything about your service or products. With agent assist, our agents focus on providing great service while the technology brings a personalized experience designed for a better customer interaction. Our AI will gather customer sentiment, voice-to-text, keyword spotting, and perform 100% quality monitoring.
Voice of Customer
Understanding customers' sentiments and gathering feedback is key to driving your business forward. Our team provides the right tools to keep you informed, including IVR and text message surveys to gauge the voice of the customer along with customer effort scores.
JUXTM
Developed by Five Star Call Centers' expert team of developers, JUX is the answer to our partners' need for an order management system (OMS) system designed with a call center in mind. Our OMS will streamline the agent experience, improve handle time, accuracy, and average order value through up-sales and cross sales. All while tracking and reporting your data real-time.
oUR CLIENTS TALK
We believe in creating strong relationships and it shows in our client partnerships. Here’s what our clients have to say about working with Five Star Call Centers and out Call Center Outsourcing Services.
client
NOT YOUR ORDINARY CALL CENTERᵀᴹ
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