Category: Call Center Outsourcing

Call center outsourcing businesses are industry experts in providing inbound and outbound communications. They are also known as contact center outsourcing or BPO contact centers.

Service can vary from outsourcer to outsourcer. Most will offer voice, email, chat, SMS, social media, and knowledge base development to their clients.

With the rise in artificial intelligence, or AI, those in the call center outsourcing industry are expanding their services to include AI options. These options are helping clients meet their business goals and enhance the customer experience.

Call center outsourcers are also leaders in work-from-home. Many outsourcers have been offering work-from-home hiring as part of their recruitment strategy for years.

When you are looking for leading customer service for your company, partnering with a call center outsourcer is a great option. The outsourcer offers your customers quality care and you can focus on your business.

Why Healthcare Call Centers are Essential to Patients & Providers

Our call center outsourcing company provides insight into the benefits of contact centers for the healthcare industry. Learn more.

How to Cut Costs with Nearshore Call Center Outsourcing

Budgets continue to grow for U.S. businesses. As leaders look for ways to trim budget, many are turning to outsourcing. One of the more popular options is nearshore call center outsourcing for their customer care.

Call Centers Solve Challenges Faced by Operations Teams

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Operations team members have a lot of responsibilities on their plates. In recent years, those duties have expanded. Operations management employees are having to navigate a work landscape that is constantly in flux. From managing employee engagement to battling potential labor shortages, they must wear […]

5 Ways Call Centers Support Hybrid Work Environments

How can call center services help support your company’s hybrid work environment? We share five ways call center solutions support operational teams and their employees.

2022 State of Customer Service – The People

In 2022, the customer service industry is set to see a rise in expectations from consumers ready to put the global pandemic, and its effects, far behind them. Paired together with the struggle to find enough employees to meet job vacancies and growth, the industry should be preparing for a rocky year. For companies willing to adapt, and quickly, this could be a pivotal year. In our series on the 2022 state of customer service, we focus on four key elements driving customer care: The industry, our people, work-from-home, and technology. Today, we focus on our people.

2022 State of Customer Service – Industry

In 2022, the customer service industry is set to see a rise in expectations from consumers ready to put the global pandemic, and its effects, far behind them. Paired together with the struggle to find enough employees to meet job vacancies and growth, the industry should be preparing for a rocky year. For companies willing to adapt, and quickly, this could be a pivotal year.
In our series on the 2022 state of customer service, we focus on four key elements driving customer care: The industry, our people, work-from-home, and technology. Today, we focus on the industry.