Call Centers Solve Challenges Faced by Operations Teams

A female call center agent sits in front of a computer and smiles as she talks to a customer.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Operations team members have a lot of responsibilities on their plates. In recent years, those duties have expanded. Operations management employees are having to navigate a work landscape that is constantly in flux. From managing employee engagement to battling potential labor shortages, they must wear […]

2022 State of Customer Service – The People

In 2022, the customer service industry is set to see a rise in expectations from consumers ready to put the global pandemic, and its effects, far behind them. Paired together with the struggle to find enough employees to meet job vacancies and growth, the industry should be preparing for a rocky year. For companies willing to adapt, and quickly, this could be a pivotal year. In our series on the 2022 state of customer service, we focus on four key elements driving customer care: The industry, our people, work-from-home, and technology. Today, we focus on our people.

2022 State of Customer Service – Industry

In 2022, the customer service industry is set to see a rise in expectations from consumers ready to put the global pandemic, and its effects, far behind them. Paired together with the struggle to find enough employees to meet job vacancies and growth, the industry should be preparing for a rocky year. For companies willing to adapt, and quickly, this could be a pivotal year.
In our series on the 2022 state of customer service, we focus on four key elements driving customer care: The industry, our people, work-from-home, and technology. Today, we focus on the industry.

2021 State of Customer Service: People

Call-Center-Associate-Social Distancing

In the 2021 State of Customer Service, Five Star Call Centers discusses the post-pandemic effects on employees, including the future of work-from-home in the industry.