Call Center Outsourcer

with 35+ Years Of Experience

Loved By Our Customers

An Owner-Led Business

we’re as invested in you as you are in your business.

Industry-Leading Call Center Technology

CX Omnichannel
Platform

25% boost in agent productivity.
Our Genesys CX Cloud Platform connects customers with experiences agents ready to support their needs with full omnichannel capabilities, intelligent automations, AI-powered insights, speech-to-text transcriptions, and CRM integration.
Our Genesys CX Cloud Platform conects customers with experiences agencts ready to suppor their needs with full cominchannel caapabiliies, intellegent automations, Al-powered insights, speach-to-text transcriptions, and CRM integartion.

Industry-Leading AI
Integrations

25% decrease in agent churn
From training to reporting to customer relations, our entire team is continuously on the lookout to be adapters of the latest AI technology that will serve our clients and their customers. Let’s us help your business elevate your CX technology to the next level.
Our Genesys CX Cloud Platform conects customers with experiences agencts ready to suppor their needs with full cominchannel caapabiliies, intellegent automations, Al-powered insights, speach-to-text transcriptions, and CRM integartion.

Agent
Training

#1 cloud LMS software
Our “Star” agents train using an learning management system (LMS) and simulation software that guides agents through scenarios as close to real word as possible to ensure they are ready to support our clientsaOur “Star” agents train using an learning management system (LMS) and simulation software that guides agents through scenarios as close to real word as possible to ensure they are ready to support our clients.
Our Genesys CX Cloud Platform conects customers with experiences agencts ready to suppor their needs with full cominchannel caapabiliies, intellegent automations, Al-powered insights, speach-to-text transcriptions, and CRM integartion.

Verint Workforce
Management

85% return after 3 years
Our dedicated workforce management team will analyze your data, ensuring we staff your customer service team to meet the needs of your customers when it matters most
Our Genesys CX Cloud Platform conects customers with experiences agencts ready to suppor their needs with full cominchannel caapabiliies, intellegent automations, Al-powered insights, speach-to-text transcriptions, and CRM integartion.

Chat with experts like John

VP, Call Center Outsourcing Services Celebrating 10+ Years @ FiveStar

Ominichannel Solutions Your Customers Are Demanding

Self-Service & Automation

Chat

Email

Voice

SMS

Social Media

Omnichannel Contact Center Solutions

Automation & Analytics for Customer Insights

AI Simulated Agent Training

Business Specific Workforce Forecasting

Customer Service

Technical Support

Temp Agent Support

Specialized Skills

Self-Service & Automation

Chat

Email

“Good Enough” Doesn’t Win You Awards.

Passionate, Relentless Customer Care.

No one will out-think, out-work, or out-do our Five Star Team. 
A few of the awards we’re most proud of....
Fellowes Vendor of the Year
Spirit of Caring Award
South Dakota Great Service Award
Fellowes Vendor of the Year
Inc 5000
Most Successful Companies in the U.S.
Recognized as a Disability Friendly Business​
Supporting Our Community
2019 Large Employer of the Year

Our Locations

Nearshore |
Guatemala

Nearshore |
Mexico

Headquarters|
Sioux Falls

Work-From-Home Locations

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Connect with your customer base and make their experience a priority.