By Joel Sylvester, Chief Client Officer, Five Star Call Centers
How to Retain Call Center Employees?
Retaining call center employees, and specifically agents, isn’t an easily answer. If you’re looking for a simple, quick fix, then you’ve missed the mark. It takes planning, execution, and constant review to ensure you have a plan of action that will work to keep your agents within your company.
Below are some of the top strategies Five Star Call Centers focuses on to help with retention and keep agents with us for not just years, but decades, or download the PDF to enjoy the links to more resources.
About Five Star Call Centers
Five Star Calls Centers has been an industry leader in the contact center outsourcing industry for nearly 40 years. They deliver voice, email, chat, IVR, social media, and consulting services across the U.S. and are dedicated to learning and implementing state-of-the-art technology and leading-edge practices.
About the Author - Joel Sylvester
Joel’s career spans hundreds of companies and helping each enhance their customer experience. He has recruited, trained, and coached award-winning customer services teams across the globe in industries spanning retail, finance, product support, healthcare, hospitality and more. Today, Joel serves as partner and chief sales and marketing officer for Five Star Call Centers, an outsourcing call center with five locations based in the Midwest.