How to Cut Costs with Nearshore Call Center Outsourcing
Budgets continue to grow for U.S. businesses. As leaders look for ways to trim budget, many are turning to outsourcing. One of the more popular options is nearshore call center outsourcing for their customer care.
Best Practices for Customer Service in a Crisis
Whether it’s a crisis you can prepare for before it impacts your business – like a snowstorm that shuts down transportation – or something as unexpected as a pandemic, having a game plan to kick off your crisis planning is key. Today, we share some of our best practices for customer service in a crisis.