By Joel Sylvester, Chief Client Officer, Five Star Call Centers
AI is on the minds of nearly every decision maker this year, and that certainly is no different within the contact center industry. Recruiting, training, and agent experience are the perfect categories to be focusing on if you’re looking to incorporate the top AI that can enhance and improve your efforts in 2024.
I put together information on the categories are being supported AI. Be sure to check out our video below where I walk through these the impact on call centers.
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Our team is working hard to leverage AI and data analytics to save companies money while improving the customer experience. If you’re interested in how AI can improve your customer experience, contact Five Star Call Centers.
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