The New Location Adds a Nearshore Contact Center Option for US Companies Seeking to Outsource Their Customer Care
Sioux Falls, SD – Five Star Call Centers, a customer service outsourcer headquartered in Sioux Falls, SD, has opened a nearshore location in Guatemala City, Guatemala. This new location expands services for their U.S. clients, offering affordable customer care outsourcing by agents with similar culture backgrounds to their customers.
The Guatemala location has 175 agent seats and will provide inbound customer service and back-office support. Guatemala is a sought-after nearshore contact center location due to the similar cultural background and time zone alignment to the United States. Agents located in Guatemala are often multi-lingual, speaking both Spanish and English, along with other languages.
“Nearshore is one of the most sought-after options with businesses seeking to outsource their customer service,” says Joel Sylvester, chief client officer at Five Star Call Centers. “Opening this site offers our clients the benefits of nearshore service backed by the white-glove service they’ve come to expect from Five Star Call Centers.”
Clients of Five Star Call Centers that outsource to the Guatemala location will have their account serviced in the U.S. Five Star Call Centers is currently hiring agents for the new location.
With the opening of the Guatemala location, Five Star Call Centers now offers two U.S. locations and two Latin American locations. They also employ hundreds of work-form-home agents in over 25 U.S. states.
About Five Star Call Centers
Five Star Call Centers, founded in 1986, is a leading U.S.-based contact center outsourcer providing outrageously amazing customer care, including expert product and tech support. Headquartered in Sioux Falls, SD, the contact center provides omnichannel support for clients in a variety of industries, including tech, finance, retail, healthcare, government programs, and professional services.
In addition to Sioux Falls, Five Star Call Centers has locations in Wichita, Kansas, Chihuahua, Mexico, and Guatemala City, Guatemala, along with hundreds of work-from-home agents in over 25 states across the U.S. Learn more by visiting fivestarcallcenters.com.