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3 Ways Contact Centers Ease Team Management Challenges

Female call center agent speaks to a customer who has called in for assistance.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Collaboration is vital to move a business forward. In fact, employees working in a more collaborative environment are over 50% more productive at task completion. However, effective teamwork doesn’t occur out of thin air.  Operations managers are responsible for laying the foundation for successful collaboration…