3 Ways Contact Centers Ease Team Management Challenges

Female call center agent speaks to a customer who has called in for assistance.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Collaboration is vital to move a business forward. In fact, employees working in a more collaborative environment are over 50% more productive at task completion. However, effective teamwork doesn’t occur out of thin air.  Operations managers are responsible for laying the foundation for successful collaboration…

We use cookies to improve your experience on our site and show you personalized advertising.