Contact Centers Turn Data Into Actionable Information

A female call center agent with black hair looks at her computer when speaking to a customer.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Data drives business innovation and success. In today’s market, companies need to leverage crucial data to promote the customer experience and thrive no matter the economic landscape. In fact, statistics suggest that businesses that prioritize data-driven practices are 23 times more likely to attract new […]

Contact Centers Help Companies Combat Economic Downturns

A male call center customer service agent with brown hair, a beard, and blue shirt talks into a headset while he works on his laptop.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers While inflation rates dropped slightly at the beginning of 2023, they are still the highest in 40 years. Businesses and consumers alike are starting to feel the effects of higher costs. Plus, with talks of a recession and concerns of a global economic downturn, C-level […]