Top Trends for Contact Center Agent Experience in 2023
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Customer experience has reigned king in the world of customer service for decades. As a shift to a higher need for well-trained and experienced call center agents rises, the industry has experienced a shift from the sole focus on the customer experience to key focus…
Top Three Contact Center Technology Trends in 2023
Delivering a great customer experience is one of the important customer retention strategies driving business success. When the experience a consumer has at every touchpoint with your company exceeds their expectations, that customer is more likely to remain loyal to your brand. Call center technology can play a large part in that experience.
