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Top Trends for Contact Center Agent Experience in 2023

A call center agent supports clients for a contact center outsourcer.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Customer experience has reigned king in the world of customer service for decades. As a shift to a higher need for well-trained and experienced call center agents rises, the industry has experienced a shift from the sole focus on the customer experience to key focus…

Top Three Contact Center Technology Trends in 2023

Delivering a great customer experience is one of the important customer retention strategies driving business success. When the experience a consumer has at every touchpoint with your company exceeds their expectations, that customer is more likely to remain loyal to your brand. Call center technology can play a large part in that experience.