Five Star Call Centers Expands International Presence to Guatemala City, Guatemala
Five Star Call Centers, a customer service outsourcer headquartered in Sioux Falls, SD, has opened a nearshore location in Guatemala City, Guatemala.
Can Call Centers Provide Customer Sentiment Analysis?
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Sentiment analysis studies the words verbalized or written by a person to glean their emotional feeling about a product, service, or experience. From a business perspective, knowing how a customer feels about a product, customer service exchange, and overall interaction with a brand can lead…
Contact Centers Turn Data Into Actionable Information
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Data drives business innovation and success. In today’s market, companies need to leverage crucial data to promote the customer experience and thrive no matter the economic landscape. In fact, statistics suggest that businesses that prioritize data-driven practices are 23 times more likely to attract new…
Is Your Company’s Tech Working for Your Organizational Culture?
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Digital transformation is a process in which companies adopt technologies to enhance customer experiences, streamline operations, and strengthen company culture. One of the critical elements to developing a transformation strategy is understanding the consumer experience and identifying instances where digital solutions provide improvement. However, examining…
Build Up Your Customer Service Team with Call Center Services
Inbound call centers can support a company’s current customer service team. It’s a scalable and cost-effective solution.
How Can B2B Inbound Call Center Services Support Your Company?
How can inbound call center outsourcing services benefit your business? Not only can you save money, you’ll improve customer service. Get details.
How Do BPO Call Centers Improve Efficiency & Profitability?
Our call center services provider shares everything companies need to know about the benefits of BPO contact centers. Get details.
How to Choose the Best Customer Service Call Center
Ready to take your company’s customer service to the next level? Partnering with a call center outsourcing company is a great solution. Learn more.
How Innovation Helps C-Suites Defend Businesses From a Recession
Is your business recession-proof? Learn how C-suite executives are readying their companies. Using call center services is one way they’re driving innovation.
