Five Star Call Centers Expands International Presence to Guatemala City, Guatemala
Five Star Call Centers, a customer service outsourcer headquartered in Sioux Falls, SD, has opened a nearshore location in Guatemala City, Guatemala.
Nearshore Call Center Services Break Down Silos in Business
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Collaborative work environments are essential to drive company growth. According to an Employee Management Study by Harvard Business Review, collaborative work environments saw a 65% employee retention rate. One company in the study saw a 34% increase in annual revenue when they enhanced collaboration with…
Contact Centers Can Lower Customer Acquisition Costs
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Customer engagement has changed over the years and new client acquisition has become more challenging. New research has shown that customer acquisition costs have increased by over 200% compared to a decade ago. What does this mean? Organizations must restrategize how they reach new clients…
6 FAQs About Nearshore Call Center Outsourcing
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Savvy business leaders always look for ways to innovate customer service while reducing costs in strategic ways. That’s why many choose to outsource customer service support to contact centers. However, some companies might not be as familiar with the benefits nearshore call centers provide. Read…
How to Cut Costs with Nearshore Call Center Outsourcing
Budgets continue to grow for U.S. businesses. As leaders look for ways to trim budget, many are turning to outsourcing. One of the more popular options is nearshore call center outsourcing for their customer care.
