Category: Call Center Outsourcing

Call center outsourcing businesses are industry experts in providing inbound and outbound communications. They are also known as contact center outsourcing or BPO contact centers.

Service can vary from outsourcer to outsourcer. Most will offer voice, email, chat, SMS, social media, and knowledge base development to their clients.

With the rise in artificial intelligence, or AI, those in the call center outsourcing industry are expanding their services to include AI options. These options are helping clients meet their business goals and enhance the customer experience.

Call center outsourcers are also leaders in work-from-home. Many outsourcers have been offering work-from-home hiring as part of their recruitment strategy for years.

When you are looking for leading customer service for your company, partnering with a call center outsourcer is a great option. The outsourcer offers your customers quality care and you can focus on your business.

Omnichannel Call Centers Usher in a Golden Age of Customer Service

A woman with blonde hair is wearing a yellow blouse and talking on the phone with a pot of tea on her desk.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Consumer-to-brand interaction today looks much different than it did decades ago.  Today, customers have technology at their fingertips, which has changed how often and in what ways people experience and interact with companies. The digital age—with the introduction of new technologies, social media presence, AI,…

Call Centers Provide Outsourced Product & Technical Support

A female call center agent smiles as she provides customer service to a caller.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Technology plays a significant role in business and consumer interactions, from a company’s hybrid work environments to its customer service capabilities.  In the consumer sector, a recent study showed that digital interactions rose to 58% percent in 2020, compared to 38% in 2019. Customers also…