Omnichannel Call Centers Usher in a Golden Age of Customer Service

A woman with blonde hair is wearing a yellow blouse and talking on the phone with a pot of tea on her desk.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Consumer-to-brand interaction today looks much different than it did decades ago.  Today, customers have technology at their fingertips, which has changed how often and in what ways people experience and interact with companies. The digital age—with the introduction of new technologies, social media presence, AI,…

Call Centers Provide Outsourced Product & Technical Support

A female call center agent smiles as she provides customer service to a caller.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Technology plays a significant role in business and consumer interactions, from a company’s hybrid work environments to its customer service capabilities.  In the consumer sector, a recent study showed that digital interactions rose to 58% percent in 2020, compared to 38% in 2019. Customers also…