Category: Call Center Outsourcing

Call center outsourcing businesses are industry experts in providing inbound and outbound communications. They are also known as contact center outsourcing or BPO contact centers.

Service can vary from outsourcer to outsourcer. Most will offer voice, email, chat, SMS, social media, and knowledge base development to their clients.

With the rise in artificial intelligence, or AI, those in the call center outsourcing industry are expanding their services to include AI options. These options are helping clients meet their business goals and enhance the customer experience.

Call center outsourcers are also leaders in work-from-home. Many outsourcers have been offering work-from-home hiring as part of their recruitment strategy for years.

When you are looking for leading customer service for your company, partnering with a call center outsourcer is a great option. The outsourcer offers your customers quality care and you can focus on your business.

Five Star Call Centers Expands International Presence to Guatemala City, Guatemala

Five Star Call Centers, a customer service outsourcer headquartered in Sioux Falls, SD, has opened a nearshore location in Guatemala City, Guatemala.

Nearshore Call Center Services Break Down Silos in Business

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Collaborative work environments are essential to drive company growth. According to an Employee Management Study by Harvard Business Review, collaborative work environments saw a 65% employee retention rate. One company in the study saw a 34% increase in annual revenue when they enhanced collaboration with…

Contact Centers Can Lower Customer Acquisition Costs

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Customer engagement has changed over the years and new client acquisition has become more challenging. New research has shown that customer acquisition costs have increased by over 200% compared to a decade ago. What does this mean? Organizations must restrategize how they reach new clients…

Top Three Contact Center Technology Trends in 2023

Delivering a great customer experience is one of the important customer retention strategies driving business success. When the experience a consumer has at every touchpoint with your company exceeds their expectations, that customer is more likely to remain loyal to your brand. Call center technology can play a large part in that experience.

Top Customer Experience Trends in 2023

But what are the winning elements to deliver on this experience? Service, technology, agents, and when your business is looking for experience, the right contact center outsourcer. Five Star Call Centers shares top trends in the customer service industry in their four-part State of Customer Service series: The Top Customer Experience Trends of 2023.

Customer Care: The Business World’s New Battleground

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Businesses realize that building a loyal base of customers can help weather any financial storm. In fact, nearly 46% of companies believe investing in the customer experience is their number one priority in the coming years. To thrive during economic downturns, you want to outshine…

6 FAQs About Nearshore Call Center Outsourcing

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Savvy business leaders always look for ways to innovate customer service while reducing costs in strategic ways. That’s why many choose to outsource customer service support to contact centers. However, some companies might not be as familiar with the benefits nearshore call centers provide. Read…