Q&A with Georgette Weavill: Contact Center Vice President of Client Services

In her 13th year with Five Star Call Centers, Georgette Weavill discusses her career with the company and her advice to others wanting to grow their career in the contact center industry.
Omnichannel Call Centers Usher in a Golden Age of Customer Service

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Consumer-to-brand interaction today looks much different than it did decades ago. Today, customers have technology at their fingertips, which has changed how often and in what ways people experience and interact with companies. The digital age—with the introduction of new technologies, social media presence, AI,…
Call Centers Provide Outsourced Product & Technical Support

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Technology plays a significant role in business and consumer interactions, from a company’s hybrid work environments to its customer service capabilities. In the consumer sector, a recent study showed that digital interactions rose to 58% percent in 2020, compared to 38% in 2019. Customers also…
Build Up Your Customer Service Team with Call Center Services

Inbound call centers can support a company’s current customer service team. It’s a scalable and cost-effective solution.
2023’s War for Talent: Why Companies Turn to Inbound Call Centers

What does an inbound call center do to help companies attract and retain employees? Learn how contact center solutions are filling the talent gap.
Customer Service in the Metaverse: What Execs Need to Know

Call center services are terrific solutions for extending the omnichannel experience into the metaverse.
How to Choose the Best Customer Service Call Center

Ready to take your company’s customer service to the next level? Partnering with a call center outsourcing company is a great solution. Learn more.
Call Center Outsourcing is the Future of Customer Service

Call center outsourcing can improve your customer service, build brand loyalty, and increase your customer base. Find out how.
Why Healthcare Call Centers are Essential to Patients & Providers

Our call center outsourcing company provides insight into the benefits of contact centers for the healthcare industry. Learn more.
How to Cut Costs with Nearshore Call Center Outsourcing

Budgets continue to grow for U.S. businesses. As leaders look for ways to trim budget, many are turning to outsourcing. One of the more popular options is nearshore call center outsourcing for their customer care.