Nearshore Call Center Services Break Down Silos in Business

A black headset sits on a pile of papers and yellow and blue folders which have been placed on a desk.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Collaborative work environments are essential to drive company growth. According to an Employee Management Study by Harvard Business Review, collaborative work environments saw a 65% employee retention rate. One company in the study saw a 34% increase in annual revenue when they enhanced collaboration with […]

Contact Centers Can Lower Customer Acquisition Costs

A man wearing a blue shirt shakes the hand of a person holding a laptop computer.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Customer engagement has changed over the years and new client acquisition has become more challenging. New research has shown that customer acquisition costs have increased by over 200% compared to a decade ago.  What does this mean? Organizations must restrategize how they reach new clients […]

Top Three Contact Center Technology Trends in 2023

Delivering a great customer experience is one of the important customer retention strategies driving business success. When the experience a consumer has at every touchpoint with your company exceeds their expectations, that customer is more likely to remain loyal to your brand. Call center technology can play a large part in that experience.

Top Customer Experience Trends in 2023

Delivering a great customer experience is one of the important customer retention strategies driving business success. When the experience a consumer has at every touchpoint with your company exceeds their expectations, that customer is more likely to remain loyal to your brand.

But what are the winning elements to deliver on this experience? Service, technology, agents, and when your business is looking for experience, the right contact center outsourcer. Five Star Call Centers shares top trends in the customer service industry in their four-part State of Customer Service series: The Top Customer Experience Trends of 2023.

Customer Care: The Business World’s New Battleground

A male call center customer service rep in a flannel shirt speaks with a woman on a cell phone.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Businesses realize that building a loyal base of customers can help weather any financial storm. In fact, nearly 46% of companies believe investing in the customer experience is their number one priority in the coming years.  To thrive during economic downturns, you want to outshine […]

6 FAQs About Nearshore Call Center Outsourcing

A call center customer service employee wearing a plaid shirt works in front of his computer wearing a headset.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Savvy business leaders always look for ways to innovate customer service while reducing costs in strategic ways. That’s why many choose to outsource customer service support to contact centers. However, some companies might not be as familiar with the benefits nearshore call centers provide.  Read […]