By Joel Sylvester, Chief Client Officer, Five Star Call Centers
Over 4 million people left their jobs in 2022, causing labor shortages across industries. The B2B industry also felt the effects of talent shortages and struggled to continue to provide high levels of customer care. To maintain a course toward company longevity your B2B company has to stand out among the crowd and capture consumer attention.
Working with a reputable inbound call center can give B2B companies an edge by enhancing customer service and providing tech-based solutions. Learn about the benefits of B2B call centers below.
Ready to partner with Five Star Call Centers? Contact us today to get started.
What is a Business to Business (B2B) Call Center?
B2B (short for business to business) companies create goods and services for other brands and organizations. For example, B2B’s might include SaaS software, manufacturers, distributors, and many other product and service-based businesses.
If you manage a B2B company then you know the challenges you face, such as:
- Maintaining client loyalty
- Managing cash flow
- Navigating talent shortage
- Juggling multi-client logistics
A B2B call center is composed of talented agents trained in a wide range of industries that handle communications across multiple channels. Inbound call centers provide self-service and AI options that allow companies to meet customers where they live online. In fact, one study reported that 70% of customers use self-service channels to resolve issues.
Plus, outsourced agents are always at the ready, so customers get their needs met 24/7.
B2B Inbound Call Center Companies Provide Solutions
If you are looking to support your B2B company and improve revenue, call centers can provide solutions for common issues operations teams face like:
Customer Loyalty
65% of a company’s revenue comes from current clients, so cultivating loyal customers can boost sales. One of the best ways to build customer loyalty is through enhanced customer experience.
Statistics show that:
- 93% of customers will do repeat business with a brand when they have a positive customer service experience.
- 90% of U.S. customers consider customer service experiences when making a purchase.
- 86% of consumers are willing to spend more on a brand with exceptional customer service.
Just like B2C clients, your B2B customers want high levels of attention. While all customers are crucial to building brands and maximizing revenue, B2B companies have a lot on the line. In fact, over 90% of B2B executives believe customer service is crucial to meeting company goals.
As the marketplace grows ever more competitive, your B2B company doesn’t want to lose current clients, or miss the opportunity to secure new ones. If response times lag or clients can’t get their needs met promptly, your B2B company could face losses in a very competitive market. This is where call center outsourcing solutions can help. Agents are skilled at all levels of customer service, while providing 24/7 attention.
Partnering with an experienced company like Five Star Call Centers also means you will have access to digital interaction and omnichannel support. Customers with access to omnichannel communications spend more than single-channel consumers—and up to 10% more online.
Advanced Software and Tech Support
61% of B2B dealings start online. So, it’s no wonder that companies are embracing tech and cloud-based solutions to streamline operations and manage customer care.
As a B2B company, you want to be on the cutting edge of customer software to keep your clients happy. Managing cash flow and keeping costs in check are also important. Investing in state-of-the-art software can be costly. Plus, you’ll need to hire a team of IT professionals to help you navigate tech issues.
Five Star Call Centers has access to top-of-the-line customer-based software and on-site IT support. From digital interaction management to advanced software like JUX™ and IVR capabilities, our inbound call center easily navigates any consumer inquiry, no matter the industry.
JUX™ by Five Star Call Centers is an order management system (OMS) that connects state-of-the-art contact center software to every aspect of your operations. This includes your sales team, managers, call center agents, inventory systems, and more. Utilizing this advanced software centralizes your entire team, which boosts efficiency. Plus, your B2B will save money by having access to our qualified agents who provide tech support as well as self-service and routing options.
Five Star Call Centers provide world-class customer care. Read this case study for more information.
Inbound Call Center Outsourcing Services for Your Business
Take your B2B company to the next level with Five Star Call Centers‘ award-winning services. Our agents are carefully selected with your company’s needs in mind, so you know your clients will receive a tailored, expert experience every time.
We offer advanced omnichannel solutions, account relationship management, and much more. We invite you to contact us today to learn more about our services, solutions, plans, and pricing.
