Q&A with Georgette Weavill: Contact Center Vice President of Client Services
In her 13th year with Five Star Call Centers, Georgette Weavill discusses her career with the company and her advice to others wanting to grow their career in the contact center industry.
Omnichannel Call Centers Usher in a Golden Age of Customer Service
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Consumer-to-brand interaction today looks much different than it did decades ago. Today, customers have technology at their fingertips, which has changed how often and in what ways people experience and interact with companies. The digital age—with the introduction of new technologies, social media presence, AI,…
Why Omnichannel Call Centers Are Essential to Operations Teams
Call Centers Provide Outsourced Product & Technical Support
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Technology plays a significant role in business and consumer interactions, from a company’s hybrid work environments to its customer service capabilities. In the consumer sector, a recent study showed that digital interactions rose to 58% percent in 2020, compared to 38% in 2019. Customers also…
Is Your Company’s Tech Working for Your Organizational Culture?
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Digital transformation is a process in which companies adopt technologies to enhance customer experiences, streamline operations, and strengthen company culture. One of the critical elements to developing a transformation strategy is understanding the consumer experience and identifying instances where digital solutions provide improvement. However, examining…
The Self-Sufficient Customer Prefers Omnichannel Call Centers
More and more companies are choosing inbound call centers to better serve self-sufficient customers. Learn more.
Build Up Your Customer Service Team with Call Center Services
Inbound call centers can support a company’s current customer service team. It’s a scalable and cost-effective solution.
2023’s War for Talent: Why Companies Turn to Inbound Call Centers
What does an inbound call center do to help companies attract and retain employees? Learn how contact center solutions are filling the talent gap.
How Does Call Center Outsourcing Save Companies Money?
Our inbound call center service providers share the facts on how customer support outsourcing saves companies money.
Customer Service in the Metaverse: What Execs Need to Know
Call center services are terrific solutions for extending the omnichannel experience into the metaverse.