When a company serving as a global leader in engagement technology made the decision to outsource their customer support, they were mindful of the effects on their current in-house customer service agents. Five Star Call Centers provided a concept that worked for all parties.

A healthcare technology company came to Five Star Call Centers experiencing a 20% growth month-over-month and a massive backlog of 20,000 records for data entry. Within 60 days, the backlog was cleared.

A client needed urgent support for a product recall. Five Star Call Centers handle an additional 2,000 contacts per day by developing the right resources and quickly hiring the additional team needed for the support.

When a smart technology company needed to improve their ticket response time and customer experience, Five Star Call Centers partnered with them in efforts that improved response times by over 4,000%.