Nearshore Call Center Services Break Down Silos in Business

A black headset sits on a pile of papers and yellow and blue folders which have been placed on a desk.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Collaborative work environments are essential to drive company growth. According to an Employee Management Study by Harvard Business Review, collaborative work environments saw a 65% employee retention rate. One company in the study saw a 34% increase in annual revenue when they enhanced collaboration with […]

Can Call Centers Provide Customer Sentiment Analysis?

A man in his early twenties wearing a white polo shirt chats on his cell phone while sitting at a patio table outside a restaurant.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Sentiment analysis studies the words verbalized or written by a person to glean their emotional feeling about a product, service, or experience. From a business perspective, knowing how a customer feels about a product, customer service exchange, and overall interaction with a brand can lead […]