3 Ways Contact Centers Ease Team Management Challenges

Female call center agent speaks to a customer who has called in for assistance.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Collaboration is vital to move a business forward. In fact, employees working in a more collaborative environment are over 50% more productive at task completion. However, effective teamwork doesn’t occur out of thin air.  Operations managers are responsible for laying the foundation for successful collaboration […]

Contact Centers Can Lower Customer Acquisition Costs

A man wearing a blue shirt shakes the hand of a person holding a laptop computer.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Customer engagement has changed over the years and new client acquisition has become more challenging. New research has shown that customer acquisition costs have increased by over 200% compared to a decade ago.  What does this mean? Organizations must restrategize how they reach new clients […]

Top Three Contact Center Technology Trends in 2023

Delivering a great customer experience is one of the important customer retention strategies driving business success. When the experience a consumer has at every touchpoint with your company exceeds their expectations, that customer is more likely to remain loyal to your brand. Call center technology can play a large part in that experience.