6 FAQs About Nearshore Call Center Outsourcing

A call center customer service employee wearing a plaid shirt works in front of his computer wearing a headset.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Savvy business leaders always look for ways to innovate customer service while reducing costs in strategic ways. That’s why many choose to outsource customer service support to contact centers. However, some companies might not be as familiar with the benefits nearshore call centers provide.  Read […]

Contact Centers Help Companies Combat Economic Downturns

A male call center customer service agent with brown hair, a beard, and blue shirt talks into a headset while he works on his laptop.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers While inflation rates dropped slightly at the beginning of 2023, they are still the highest in 40 years. Businesses and consumers alike are starting to feel the effects of higher costs. Plus, with talks of a recession and concerns of a global economic downturn, C-level […]