Call Centers Provide Outsourced Product & Technical Support
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Technology plays a significant role in business and consumer interactions, from a company’s hybrid work environments to its customer service capabilities. In the consumer sector, a recent study showed that digital interactions rose to 58% percent in 2020, compared to 38% in 2019. Customers also…
Is Your Company’s Tech Working for Your Organizational Culture?
By Joel Sylvester, Chief Client Officer, Five Star Call Centers Digital transformation is a process in which companies adopt technologies to enhance customer experiences, streamline operations, and strengthen company culture. One of the critical elements to developing a transformation strategy is understanding the consumer experience and identifying instances where digital solutions provide improvement. However, examining…
