Get the latest customer experience news and resources, along with contact center updates from Five Star Call Centers.
In her 13th year with Five Star Call Centers, Georgette Weavill discusses her career with the company and her advice to others wanting to grow their career in the contact center industry.
Learn why omnichannel contact centers are essential to the success of operations teams and overall company growth.
Call centers are meeting both the informational and emotional needs of customers with every digital interaction. Learn more.
Learn how contact center technologies can support your business’s products and services. Get details.
Is your company’s tech working for your organizational culture? Learn how call center omnichannel experiences support company culture and provide solutions.
More and more companies are choosing inbound call centers to better serve self-sufficient customers. Learn more.
Inbound call centers can support a company’s current customer service team. It’s a scalable and cost-effective solution.
What does an inbound call center do to help companies attract and retain employees? Learn how contact center solutions are filling the talent gap.
Our inbound call center service providers share the facts on how customer support outsourcing saves companies money.
Propel your business into the future by enhancing customer service needs in virtual and real-world platforms.
How can inbound call center outsourcing services benefit your business? Not only can you save money, you’ll improve customer service.
Inbound call centers for financial companies provide customer service and tech solutions to meet the needs of consumers. Get details.
Inbound call centers for the hospitality industry do more than just answer phone calls. Learn how contact centers can improve your bottom line.
Call center solutions are becoming more and more important for retail companies. Find out why and learn the benefits.
Our call center services provider shares everything companies need to know about the benefits of BPO contact centers.
Ready to take your company’s customer service to the next level? Partnering with a call center outsourcing company is a great solution.
Is your business recession-proof? Learn how C-suite executives are readying their companies. Using call center services is one way they’re driving innovation.
Call center outsourcing can improve your customer service, build brand loyalty, and increase your customer base. Find out how.
Our call center outsourcing company provides insight into the benefits of contact centers for the healthcare industry. Learn more.
Budgets continue to grow for U.S. businesses. As leaders look for ways to trim budget, many are turning to outsourcing. One of the more popular options is nearshore call center outsourcing.
Operations team members have a lot of responsibilities on their plates. In recent years, those duties have expanded. Many seek out call centers to assist in the challenges operations members experience.
How can call center services help support your company’s hybrid work environment? We share five ways call center solutions support operational teams and their employees. Check out the reasons your business needs a call center.
In the 2022 State of Customer Service-Part 2, Five Star Call Centers dives into the state of the customer service agents.
In the 2022 State of Customer Service-Part 1, Five Star Call Centers dives into the state of the customer service industry.
It’s no secret in the call center industry that a top priority is retaining call center agents. Turnover is notoriously high at 30 to 40%. And, when turnover is this high, every agent, every employee matters. Our approach to retention and employee satisfaction matters.
Five Star Call Centers has expanded it’s work-from-home program across the U.S., bringing high quality talent to support clients’ needs.
In the 2021 State of Customer Service-Part 3, Five Star Call Centers dives into one of the biggest assets of any call center – the people.
In the 2021 State of Customer Service-Part 2, Five Star Call Centers discusses advances in call center technology that are driving the industry forward.
In the 2021 State of Customer Service-Part 1, Five Star Call Centers discusses the post-pandemic effects on the customer service industry.
In the 2020 State of Customer Service – Part 3, our Five Star team discusses the shift to work-from-home in the customer service industry, including hiring and recruitment, associate retention, and at-home office space.
In the 2020 State of Customer Service – Part 3, our Five Star team discusses the impact of real-time reporting, artificial intelligence, business integration and innovation on the industry.
In the 2020 State of Customer Service – Part 1, our Five Star team discusses the impact of COVID-19, digital expansion, and social responsibility on the industry. Part 1 discuses the industry overall
Six months into the COVID-19 pandemic, Five Star Call Centers shares their journey to employee recruitment, working-from-home, and recognizing employee excellence.
Get tips and information for your search on contact center outsourcing. Joel Sylvester shares his insider tips from 20+ years experience in the industry.
Five Star Call Centers’ walks through our five phased approach to reopening sites after a pandemic. This plan allows our team to plan for the reopening during this and future pandemics.
Whether it’s a crisis you can prepare for before it impacts your business – like a snowstorm that shuts down transportation – or something as unexpected as a pandemic, having a game plan to kick off your crisis planning is key. Today, we share some of our best practices for customer service in a crisis.
During this worldwide pandemic, the contact center community must pull together and support one another to keep our teams and businesses safe. It can’t be about us individually as businesses, but about us as an industry pulling together and supporting team members and businesses that are sorting their way in this new world we are living.
South Dakota Governor Kristi Noem has recognized Five Star Call Centers for their contribution to the rehabilitation and employment of South Dakotans with disabilities.
The Washington Pavilion is partnering with Five Star Call Centers to encourage donors to participate in their 2018 year-end campaign!
Five Star Call Centers was a finalist for the 2018 Sioux Empire Society for Human Resource Management Workplace Excellence Award.
Five Star Call Centers earns position 1777 on the 2018 Inc. 5000 list.
Five Star Call Centers will be set up in Booth 800 at the 2018 Customer Contact Week in Las Vegas June 18th-22nd. Attendees can stop by and have a ‘converse’ation for a chance to win a free, customizable pair of Converse shoes!
Five Star Call Centers is proud to play a valuable role in helping travelers make hotel, campground, cabin, and lodge reservations.
Five Star Call Centers ended up receiving the Sioux Empire United Way Company of the Year award in the 101-500 employee category. It was an honor to have received this award knowing all of the time, commitment, and courteous donations that employees of Five Star dedicated to the cause and making the community of Sioux Falls a better place.
Five Star Call Centers is proud to play a valuable role in helping travelers make hotel, campground, cabin, and lodge reservations.
The conference was the last under Governor Dennis Daugaard who spoke at the conference along with Lieutenant Governor Matt Michels, Secretary of Tourism James D. Hagen, and many other keynote speakers and breakout session orators.
Our Sioux Falls center was visited by Sarah Jorgensen, Sioux Falls Disability Awareness Commission and Vicki Kerkvliet, Business Resource Network to be presented with the Disability Friendly Recognition Program award from the Business Resource Network.
Our Sioux Falls center was visited by Sarah Jorgensen, Sioux Falls Disability Awareness Commission and Vicki Kerkvliet, Business Resource Network to be presented with the Disability Friendly Recognition Program award from the Business Resource Network.
Mayor Jeff Longwell and Pete Meitzner, City Council District II, are both scheduled to be in attendance as well as many other community representatives that were instrumental in Five Star choosing Wichita as their next location. Five Star Call Centers would like to thank the Greater Wichita Partnership, the Wichita Chamber of Commerce, the Wichita Workforce Alliance, and Mayor Jeff Longwell for making it such a smooth transition into the Wichita community.
Five Star Call Centers is thrilled to be participating in the 6th annual Money 20/20 tradeshow at booth 1555 at the Venetian in Las Vegas.
Five Star Call Centers raises $675 towards heart disease awareness.
The company is moving Dave Basart, Director of Customer Success, and Kristi Keiser, Customer Success Manager to head the Wichita center which is located in the unique Ruffin Building. Basart and Keiser have been with the company for a little over ten years.
Five Star Call Centes’ North Sioux City location recently celebrated a big milestone, 100 employees!
The Call Center Week conference focuses on strengthening the contact center’s foundation for future transformation and features 155 speakers and tons of keynotes, case studies, panels, demos, and more for over 2,000 attendees.
A national search and a call from Mayor Jeff Longwell has led Five Star Call Centers to name Wichita as the site for its next facility. As Five Star Call Centers continues to see growth with their partners in financial services, hospitality, retail and product support verticals, they knew they needed to expand.
“Wishes are life-changing for the sick kids and families we serve” Paul Krueger, president and CEO of Make-A-Wish South Dakota said. “Travel wishes give families time to be together where they can focus on being a family, rather than treatment, hospital stays and whatever illness the child is facing. Wishes are much-needed breaks.”
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