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News & Resources

Welcome to Our Blog!

Get the latest customer care news and resources, along with contact center updates from Five Star Call Centers. 

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Customer Service in the Metaverse: What Execs Need to Know

Propel your business into the future by enhancing customer service needs in virtual and real-world platforms. 

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How Can B2B Inbound Call Center Services Support Your Company?

How can inbound call center outsourcing services benefit your business? Not only can you save money, you’ll improve customer service. 

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Why the Financial Industry Values Inbound Call Centers

Inbound call centers for financial companies provide customer service and tech solutions to meet the needs of consumers. Get details.

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Inbound Call Centers Strengthen the Hospitality Industry

Inbound call centers for the hospitality industry do more than just answer phone calls. Learn how contact centers can improve your bottom line.

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Call Centers Provide the Ultimate Retail Customer Experience

Call center solutions are becoming more and more important for retail companies. Find out why and learn the benefits.

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How Do BPO Call Centers Improve Efficiency & Profitability?

Our call center services provider shares everything companies need to know about the benefits of BPO contact centers. 

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How to Choose the Best Customer Service Call Center

Ready to take your company’s customer service to the next level? Partnering with a call center outsourcing company is a great solution. 

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How Innovation Helps C-Suites Defend Businesses From a Recession

Is your business recession-proof? Learn how C-suite executives are readying their companies. Using call center services is one way they’re driving innovation.

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Call Center Outsourcing is the Future of Customer Service

Call center outsourcing can improve your customer service, build brand loyalty, and increase your customer base. Find out how.

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Why Healthcare Call Centers are Essential to Patients & Providers

Our call center outsourcing company provides insight into the benefits of contact centers for the healthcare industry. Learn more.

How to Cut Costs with Nearshore Call Center Outsourcing

Budgets continue to grow for U.S. businesses. As leaders look for ways to trim budget, many are turning to outsourcing. One of the more popular options is nearshore call center outsourcing.

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Call Centers Solve Challenges Faced by Operations Teams

Operations team members have a lot of responsibilities on their plates. In recent years, those duties have expanded. Many seek out call centers to assist in the challenges operations members experience.

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5 Ways Call Centers Support Hybrid Work Environments

How can call center services help support your company’s hybrid work environment? We share five ways call center solutions support operational teams and their employees. Check out the reasons your business needs a call center.

2022 State of Customer Service - People

In the 2022 State of Customer Service-Part 2, Five Star Call Centers dives into the state of the customer service agents.

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2022 State of Customer Service - Industry

In the 2022 State of Customer Service-Part 1, Five Star Call Centers dives into the state of the customer service industry.

When the right retention strategies are used, agents are happy to come to work at call centers.

Top 10 Retention Strategies for Call Center Agents

It’s no secret in the call center industry that a top priority is retaining call center agents. Turnover is notoriously high at 30 to 40%. And, when turnover is this high, every agent, every employee matters. Our approach to retention and employee satisfaction matters.

Five Star Call Centers Expands It's Work-From-Home Program

Five Star Call Centers has expanded it’s work-from-home program across the U.S., bringing high quality talent to support clients’ needs.

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2021 State of Customer Service – People

In the 2021 State of Customer Service-Part 3, Five Star Call Centers dives into one of the biggest assets of any call center – the people.  

Call-Center-Technology

2021 State of Customer Service – Technology

In the 2021 State of Customer Service-Part 2, Five Star Call Centers discusses advances in call center technology that are driving the industry forward.  

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2021 State of Customer Service – Industry Change

In the 2021 State of Customer Service-Part 1, Five Star Call Centers discusses the post-pandemic effects on the customer service industry.

2020 State of Customer Service – Part 3

In the 2020 State of Customer Service – Part 3, our Five Star team discusses the shift to work-from-home in the customer service industry, including hiring and recruitment, associate retention, and at-home office space.

2020 State of Customer Service – Part 2

In the 2020 State of Customer Service – Part 3, our Five Star team discusses the impact of real-time reporting, artificial intelligence, business integration and innovation on the industry.

2020 State of Customer Service – Part 1

In the 2020 State of Customer Service – Part 1, our Five Star team discusses the impact of COVID-19, digital expansion, and social responsibility on the industry. Part 1 discuses the industry overall

The Call Center Employee in the Pandemic Era

Six months into the COVID-19 pandemic, Five Star Call Centers shares their journey to employee recruitment, working-from-home, and recognizing employee excellence.

Learn Best Practices For Outsourcing To A BPO Contact Center

An Insider’s Guide to Outsourcing with a BPO Contact Center

Get tips and information for your search on contact center outsourcing. Joel Sylvester shares his insider tips from 20+ years experience in the industry. 

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A Reopening Plan for COVID-19

Five Star Call Centers’ walks through our five phased approach to reopening sites after a pandemic. This plan allows our team to plan for the reopening during this and future pandemics.

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Best Practices for Customer Service in a Crisis

Whether it’s a crisis you can prepare for before it impacts your business – like a snowstorm that shuts down transportation – or something as unexpected as a pandemic, having a game plan to kick off your crisis planning is key. Today, we share some of our best practices for customer service in a crisis.

Contact Centers Must Unite to Succeed

During this worldwide pandemic, the contact center community must pull together and support one another to keep our teams and businesses safe. It can’t be about us individually as businesses, but about us as an industry pulling together and supporting team members and businesses that are sorting their way in this new world we are living.

Governor's Awards Recognizes Five Star Call Centers as Outstanding Private Employer

South Dakota Governor Kristi Noem has recognized Five Star Call Centers for their contribution to the rehabilitation and employment of South Dakotans with disabilities. 

Five Star Call Centers Partners with The Washington Pavilion

The Washington Pavilion is partnering with Five Star Call Centers to encourage donors to participate in their 2018 year-end campaign!

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Five Star Call Centers Nominated for Workplace Excellence Award

Five Star Call Centers was a finalist for the 2018 Sioux Empire Society for Human Resource Management Workplace Excellence Award.

Five Star Call Centers Earns Spot on Inc. 5000 List

Five Star Call Centers earns position 1777 on the 2018 Inc. 5000 list.

Have a ‘Converse’ation with FSCC at Customer Contact Week

Five Star Call Centers will be set up in Booth 800 at the 2018 Customer Contact Week in Las Vegas June 18th-22nd. Attendees can stop by and have a ‘converse’ation for a chance to win a free, customizable pair of Converse shoes!

Five Star Call Centers to Celebrate Relocation in North Sioux City

Five Star Call Centers is proud to play a valuable role in helping travelers make hotel, campground, cabin, and lodge reservations.

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Five Star Call Centers Wins Sioux Empire United Way Company of the Year Award

Five Star Call Centers ended up receiving the Sioux Empire United Way Company of the Year award in the 101-500 employee category. It was an honor to have received this award knowing all of the time, commitment, and courteous donations that employees of Five Star dedicated to the cause and making the community of Sioux Falls a better place.

Five Star’s Commitment to National Travel & Tourism Week

Five Star Call Centers is proud to play a valuable role in helping travelers make hotel, campground, cabin, and lodge reservations.

Five Star Call Centers Attends the South Dakota Tourism Conference

The conference was the last under Governor Dennis Daugaard who spoke at the conference along with Lieutenant Governor Matt Michels, Secretary of Tourism James D. Hagen, and many other keynote speakers and breakout session orators.

Five Star Call Centers Joins the Disability Friendly Recognition Program

Our Sioux Falls center was visited by Sarah Jorgensen, Sioux Falls Disability Awareness Commission and Vicki Kerkvliet, Business Resource Network to be presented with the Disability Friendly Recognition Program award from the Business Resource Network.

Five Star Call Centers Exceeds United Way Campaign Goal

Our Sioux Falls center was visited by Sarah Jorgensen, Sioux Falls Disability Awareness Commission and Vicki Kerkvliet, Business Resource Network to be presented with the Disability Friendly Recognition Program award from the Business Resource Network.

Ribbon Cutting Ceremony to Celebrate Five Star Call Centers

Mayor Jeff Longwell and Pete Meitzner, City Council District II, are both scheduled to be in attendance as well as many other community representatives that were instrumental in Five Star choosing Wichita as their next location. Five Star Call Centers would like to thank the Greater Wichita Partnership, the Wichita Chamber of Commerce, the Wichita Workforce Alliance, and Mayor Jeff Longwell for making it such a smooth transition into the Wichita community.

Five Star Call Centers to attend 6th annual Money 20/20 in booth 1555

Five Star Call Centers is thrilled to be participating in the 6th annual Money 20/20 tradeshow at booth 1555 at the Venetian in Las Vegas.

Five Star Call Centers participates in Heart Walk

Five Star Call Centers raises $675 towards heart disease awareness.

Five Star Call Centers Announces Leadership Team

The company is moving Dave Basart, Director of Customer Success, and Kristi Keiser, Customer Success Manager to head the Wichita center which is located in the unique Ruffin Building. Basart and Keiser have been with the company for a little over ten years.

North Sioux City Reaches 100 Employees

Five Star Call Centes’ North Sioux City location recently celebrated a big milestone, 100 employees!

Connect with Five Star Call Centers at Booth 800

The Call Center Week conference focuses on strengthening the contact center’s foundation for future transformation and features 155 speakers and tons of keynotes, case studies, panels, demos, and more for over 2,000 attendees.

Five Star Call Centers to add Wichita as their fourth national market

A national search and a call from Mayor Jeff Longwell has led Five Star Call Centers to name Wichita as the site for its next facility. As Five Star Call Centers continues to see growth with their partners in financial services, hospitality, retail and product support verticals, they knew they needed to expand.

Five Star Call Centers Makes it Easier to Grant a Wish

“Wishes are life-changing for the sick kids and families we serve” Paul Krueger, president and CEO of Make-A-Wish South Dakota said. “Travel wishes give families time to be together where they can focus on being a family, rather than treatment, hospital stays and whatever illness the child is facing. Wishes are much-needed breaks.”

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