Call Centers Solve Challenges Faced by Operations Teams

A female call center agent sits in front of a computer and smiles as she talks to a customer.

By Joel Sylvester, Chief Client Officer, Five Star Call Centers Operations team members have a lot of responsibilities on their plates. In recent years, those duties have expanded. Operations management employees are having to navigate a work landscape that is constantly in flux. From managing employee engagement to battling potential labor shortages, they must wear […]