About Five Star Call Centers

Building World-Class CX

What sets Five Star Call Centers apart from other call center outsourcers? We’re a global call center with Midwest roots. No one will outthink, outwork, or outdo our Five Star Team. 

Headquartered in Sioux Falls, SD, Five Star Call Centers offers onshore, nearshore, and offshore options that will meet your company’s need.  And we will provide total customer satisfaction in a passionate, relentless and impactful manner with our call center outsourcing services. 

With 35+ years in the call center outsourcing industry, we’ve built an award winning team that excels at recruiting, training and engaging rock star customer service agents that give our clients and their customers the best experience possible. And our rock star agents stay. Not just years, but decades. 

who we are

Passionate, Relentless Customer Care.

Our Culture

Ask a member of our team why they stay at Five Star Call Centers, and you will hear “the culture” over and over again. People love the team. Whether it’s the person sitting next to you, or a leader in the company, the team environment of Five Star Call Centers is what sets us apart in the industry. 

Several of our agents have decades of experience working right at Five Star Call Centers, and when they are looking to advance, they find opportunities right with us. Several of our managers and leaders began their careers as associates so they know the full scope of the contact center industry – inside and out.

Our Locations

Headquartered right in Sioux Falls, SD, our team is dedicated to delivering on our vision of providing world-class customer contact solutions to our partners. We also offer onsite service in Wichita, KS, along with hundreds of at-home agents throughout the U.S.

Award Winning Experiences

The Five Star Call Center team’s experience and expertise is leveraged to improve customer loyalty, increase our partner’s revenue, and better the lives of individuals. Through this work, we’re proud of the recognition we have received as a leader in the customer service industry.

Spirit of Caring Award

In 2019, Five Star Call Centers was recognized by the Sioux Empire United Way as a Spirit of Caring Awardee for our work with the 2020 fundraising campaign.

2019 Large Employer of the Year

South Dakota Governor Kristi Noem has recognized Five Star Call Centers for their contribution to the rehabilitation and employment of South Dakotans with disabilities.

Best Call Center Services

Business.com named Five Star Call Centers the Best Call Center Services for 2020.

Inc 5000
Most Successful Companies in the U.S.

Inc 5000 names Five Star Centers as on of the fast-growing privately held companies in American in 2018.

Five Star Call Centers is recognized for supporting and hiring those living with disabilities.

Recognized as a Disability Friendly Business​

The Business Resource Network recognized Five Star Call Centers for our commitment to hiring those living with disabilities.

Supporting Our Community

In 2018, Five Star Call Centers was recognized by the United Way of Cass-Clay as the Best New United Way Campaign of the Year.

Five Star Call Centers was named the 2017 Company of the Year by the Sioux Empire United Way.

Five Star is a Fellowes Vendor of the Year.

Fellowes Vendor of the Year

In 2011, 2015 and 2017, Five Star Call Centers was honored as the Fellowes Vendor of the year.

Five Star honored with South Dakota Great Service Award.

South Dakota Great Service Award

Five Star Call Centers was honored with the South Dakota Great Service Award in 2017.

who we are

Passionate Leaders.

Our Leadership Team​

Troy-Holt-Chief-Operating-Officer-Five-Star-Call-Centers

Troy Holt

Chief operating officer

Troy is the driving force behind Five Star Call Centers’ operational efficiencies and day-to-day operations. He and his team lead the infrastructure that allows our Five Star Team to deliver exceptional customer care for our clients with each and every experience.

 

Leading: Staffing, Workforce, Technology, Finance, Sales Support, Facilities Management

Team member since 2009

Ray-Peterson-Chief-People-Officer

Ray Peterson

chief Culture & People officer

Exceptional service for our clients and their customers is the cornerstone of Ray’s vision at Five Star Call Centers. His vision is backed by 25+ years of leadership experience in contact centers. Ray and his customer success leaders guide our associates through their careers, ensuring they deliver exceptional service and serve as brand champions for our clients.

 

Leading: Customer Satisfaction, Team Member Engagement, Quality, Training

Team member since 2012

Joel-Sylvester-Chief-Client-Officer-Five-Star-Call-Centers

Joel Sylvester

Chief CLIent
officeR

Delivering exceptional client experiences is Joel’s forte. Whether partnering with current clients or anticipating a prospective client’s needs, Joel and his team focus on delivering customized solutions that best fit each company’s specific needs.

 

Leading: Client Services, Business Development and Sales, Marketing

Team member since 2011

John Coulter

John Coulter

Vice President,
business development

With over a decade of experience in call center management, John’s knowledge of the industry supports our clients’ growth and helps him lead the growth of new business at Five Star Call Centers.  

 

Team member since 2012

 
Chauncy-Richert-Vice-President-Operations-Five-Star-Call-Centers

Chauncy Richert

vice president,
Operations

Chauncy leads her team in providing industry-leading workforce analysis and planning. Their efficiency in planning for the right coverage at the right time means our clients get the best coverage for their specific needs.

Team member since 2006

Miranda-Tiede-Vice-President-People-And-Culture-Five-Star-Call-Centers

Miranda Tiede

vice President,
People & Culture

Giving your customers’ the best experience possible is the main goal of Miranda and her team. With her experience and background in management, Miranda is exceptional at engaging associates and team leaders to ensure customers receive the best possible service.

 

Team member since 2010

Georgette Weavill

Georgette Weavill

Vice President,
Client services

Georgette’s leads her team in fostering relationships with our clients in a passionate and impactful manner. She and her team deliver total customer satisfaction by understanding our client’s needs and supporting their business objectives.

 

Team member since 2010

Terri Almer is the director of customer success at Five Star Call Centers.

Terri Almer

director,
Training & Quality

Leading performance excellence at Five Star Call Centers, Terri is responsible for the training and quality departments. With her strong leadership and communication background, she drives performance and results while maintaining high client satisfaction.

Team member since 2011

Trent-Hanner-IT-Director-Five-Star-Call-Centers

Trent Hanner

director,
IT & Security

With over 15 years of IT experience, Trent has vast knowledge in the field. His forward-thinking  leadership keeps Five Star Call Centers on the the leading-edge of data security. Trent oversees a team of developers and IT specialists. 

Team member since 2023

Kristin-King-Director-Client-Services

Kristin King

director,
client services

With almost 20 years experience in the industry, Kristin is well equipped to lead our team in delivering exceptional customer experiences. She uses this expertise to build strategic relationships between Five Star Call Centers and our clients.

Team member since 2015

Angie-Nath-Director-Human-Resources

Angie Nath

director,
Human resources

Passion and caring are two words that best describe Angie. She, along with her talented team, always strive to make Five Star Call Centers one of the best call centers to grow anyone’s career.

Team member since 1996

who we are

Passionate Agents.

Meet Agents from Five Star Call Centers

How do you become one of the best call centers in the U.S.? You have amazing customer service agents. They are fantastic people, and we have a culture that keeps them excited to be at Five Star Call Centers every day.