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Case Studies


A State Department needed to increase accessibility to their customers to include 24/7, 365 days a year support. This is how we've been a valued partner with them since 2005.

State Branch Needed to Be More Accessible

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A ninety-five year old global manufacturer of office products was in desperate need to improve their customer experience. Examine how much FSCC increased their average speed of answer, service level, and decrease abondonment rate. 

Product Support Expertise

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After a century's worth of success and market leadership, a southwestern-based automobile dealership found themselves in unfamiliar territories. Their explosive growth caused their customer service to slip. FSCC surpassed the client's expections at 3 key points.

100 Year Old Car Dealership Needed to Improve Customer Service and Sales

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As a life insurance company was looking to expand its employee benefit division, they were in search for a nationwide call center with a strong history of customer satisfaction, sales conversions, customer retention, and compliance. After a few years, Five Star Call Centers was honored with numerous awards from them. 

Increasing Insurance Sales and Retention Through Contact Management

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As the University was looking to increase student enrollments, they were working with their marketing team and advertising agency to strategically identify potential students.  This approach needed to focus on using cutting edge and the right contact management strategy, focusing on beginning the enrollment dialogue with the prospective student, at the right time, and by providing the right message and incentives to spur application completion.

Increasing Student Applications and Enrollments through Contact Management

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A California based delivery logistics provider was experiencing rapid growth among its customers and experiencing major growing pains in the area of customer service and satisfaction. Customer support and satisfaction was at an all-time low at a mere 56%. In 2011 the company’s annual customer and carrier satisfaction study found that overall satisfaction is now at 91% thanks to FSCC.

Logistics Provider Couldn't Keep Up with Their Growing Customer Base

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