Directions

Why FSCC


Experience the difference for yourself.

What makes us different from any other call center? In addition to a 30-year reputation earned for our unsurpassed customer care service, we have a couple other things going for us as well:

Service

It’s our job to help your prospects become customers, and to give those customers the very best customer service they’ve ever experienced—24/7/365.

Domestic call center

With two centers in the upper Midwest, we leverage our work ethic, clear speech, and strong labor pool to support the needs of our clients in the heart of the United States.

Compliance

We are PCI-compliant, which means that we are authorized to provide comprehensive financial customer service, including account balances, setting and re-setting PINs, helping customers with lost or stolen cards, and more. All of this is done within the strictest security standards.

We are also HIPAA-compliant, which means that we protect all patient information according to the highest HIPAA privacy standards while providing your customers with a personal level of contact.

Experience

With 30 years of experience in call center service, state-of-the-art technology, and a dedicated team of associates and client support specialists, we’ve built our reputation as one of the nation’s premier call centers.

Hiring & training

We find the best people in the industry—and then we never stop training them. In addition to the minimum 120 hours of training each full-time associate receives, we provide monthly testing, training sessions, and one-on-ones to ensure they always perform at peak levels.

We also design our client-specific training with your input, to achieve your exact objectives. We also ensure that all calls are handled with the utmost knowledge and professionalism.

Quality assurance

We have a quality coaching department that listens to incoming and outgoing calls to make sure your customers always receive the finest service.

Our associates are scored on call accuracy, knowledge and information handling, professionalism, efficiency, up-selling, and close ratio.

All-inclusive pricing

There are no hidden or ancillary charges when you work with us—the advertised per-minute or per-hour is all you’ll ever pay.

Custom solutions

Every customer care solution is unique, and we’ll devote the time to determining what’s right for you. Whether it’s overflow, after-hours, or 100% of your traffic, we’ll create a solution that is perfect for your needs.

Technology

We’re proud to be a PCI-DSS Level 1 Service Provider, which means that we can offer the highest level of protection for our customers’ data hosted in our facilities. Our IT is the most up-to-date and robust out there, assuring flexible, high-quality, uninterrupted service.

Our state-of-the-art system provides advantageous redundancy and comprehensive disaster recovery capabilities, as well as secure back-end integration that allows for complete customization and real-time access for our clients.

Transparency

The world of customer care isn’t an exact science. It’s important to identify a call center partner who raises their hand when challenges are presented.

Wichita’s newest call center is celebrating their grand opening with a @ChamberWichita ribbon cutting ceremony.… twitter.com/i/web/status/9…
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