Interactive Voice Response (IVR)

High service, low cost.

IVR, or Interactive Voice Response, can be a great tool for maintaining high levels of customer satisfaction at a lower cost.

The benefits of using IVR:

• Capture data integral to increasing sales
• Gain key insights to your current customers
• Improve response times
• Enjoy reduced costs while your customers enjoy reduced call times
• Measure success with reporting features
• Strengthen your customer service

We’ll customize any combination of IVR and live associates, which means that you’ll get a system that meets your needs and generates the best possible results for both you and your customers.

Our IVR system offers self-serve features and routing to live associates upon request. We also provide fully customized reporting options that both capture and measure KPIs so you get the data you need to grow and be successful in the future.

Snag the benefits of an IVR system from Five Star Call Centers.

You’ll wonder why you didn’t do it sooner. Just call us at 800.774.7973 or contact us today to get started.

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