Have a Happier Holiday by Outsourcing Customer Support
Thursday, December 14, 2017
Christmas is the most wonderful time of the year, but if you own a business, it’s also probably the busiest. If you’re like Five Star Call Centers, you’ll end up needing to hire additional staff members over the holiday season. You may find it beneficial to hire an outsourcing customer support call center to handle your inbound calls to help with the influx of customers to avoid disaster.
5 Reasons to Outsource Customer Support during the Holiday Season:
Handle More Calls
Your business will be prepared to handle the heavy call volume when you increase the amount of agents by handling the calls quickly and efficiently. Depending on the type of business, hiring in-house could become expensive if there are slow periods throughout the day when agents may not be needed. One of the best advantages of hiring a call center is the large number of agents already in the workforce that can be trained to take your phone calls on an as-needed basis.
Advocate Seasonal promotions
Any business owner will have some sort of holiday promotion to catch the eye of the consumer. Our outsourced agents will take the time of promote these seasonal offers to customers to increase conversions.
Boost Customer Loyalty
Rather than buying a product and moving on, many customers want to feel connected to a specific kind of brand. Call Center agents are taught about the history and overall culture of your company to ensure the caller feels they are contacting the business directly and establishing a positive connection.
Forecast Call Volume
Being able to pinpoint call volume is something that can be very difficult. As much as we would like there to be a steady, predictable flow of calls, that’s rarely the case. Inaccurate predictions could make for a hectic time and being unprepared could make for lost sales and even future customers. Call Centers have the experience, expertise, and technology to predict peak times of businesses.
Meeting Your Demands
Call Centers are prepared to provide customer service for a wide range of clients that tend to have different needs. This can range from 24/7 customer support or needing Spanish speaking agents to handle calls properly.