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Why is Empathy Important to Healthcare Companies

Why is Empathy Important to Healthcare Companies

Most would assume when a decision is made to enter the field of healthcare, a level of empathy would come naturally. It is universal that most of us do not visit a healthcare professional when we are feeling our best. Patients want to feel listened to, understood, and cared about.

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Looking to Improve Brand Loyalty? We Can Help.

Looking to Improve Brand Loyalty? We Can Help.

Think of brands like Apple, Harley Davidson, or Starbucks. What do they all have in common? Brand loyalty. Generally, these companies are representative of being the best in their industry. How did they accomplish the kind of the loyalty that would warrant events such as customers standing in line for days to buy the newest iPhone or eagerly awaiting the seasonal delights of a spiced pumpkin latte?

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Top 5 Customer Service Complaints and How We Can Help

Top 5 Customer Service Complaints and How We Can Help

At Five Star Call Centers, we understand customer service is an integral piece to a successful business. Customer loyalty is contingent on a great customer service experience. In a Verint survey, 48% of customers would choose excellent service over price. The following are the most common customer service complaints and how we will ensure your customers receive the best customer service possible.

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How Can You Go the Extra Mile for Your Customers?

Customers are expecting more from companies than ever before. They want to know you are willing to do more to keep their business. In a survey conducted by Dimensional Research, customer service was the #1 deciding factor for keeping a client happy.

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3 Questions You May Have Before You Hire Us

When you're searching for the ideal outsourced call center partner, you're certain to have plenty of questions. After all, you're looking for someone who will actually be an extension of your brand. Customers will have contact with them day after day, so you want them to be amazing.

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How Chat Support Can Help Now

Customer service is evolving as quickly as technology is. These days, you have to be a multichannel operation to survive, and one of the essential channels you must create is live chat support. Not sure it's actually important to your customer service?

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What is the most important customer service channel?

The days of single channel customer service are long since gone. Today's best companies are expected to offer far more in the way of support, and they're expected to offer it through more than one channel. It certainly makes customer service harder than ever, but understanding which channels need optimization and which ones aren't quite as important can help.

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