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Five Star Call Centers Makes it Easier to Grant a Wish

“Wishes are life-changing for the sick kids and families we serve” Paul Krueger, president and CEO of Make-A-Wish South Dakota said. “Travel wishes give families time to be together where they can focus on being a family, rather than treatment, hospital stays and whatever illness the child is facing. Wishes are much-needed breaks.”

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Why is Empathy Important to Healthcare Companies

Why is Empathy Important to Healthcare Companies

Most would assume when a decision is made to enter the field of healthcare, a level of empathy would come naturally. It is universal that most of us do not visit a healthcare professional when we are feeling our best. Patients want to feel listened to, understood, and cared about.

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Looking to Improve Brand Loyalty? We Can Help.

Looking to Improve Brand Loyalty? We Can Help.

Think of brands like Apple, Harley Davidson, or Starbucks. What do they all have in common? Brand loyalty. Generally, these companies are representative of being the best in their industry. How did they accomplish the kind of the loyalty that would warrant events such as customers standing in line for days to buy the newest iPhone or eagerly awaiting the seasonal delights of a spiced pumpkin latte?

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Top 5 Customer Service Complaints and How We Can Help

Top 5 Customer Service Complaints and How We Can Help

At Five Star Call Centers, we understand customer service is an integral piece to a successful business. Customer loyalty is contingent on a great customer service experience. In a Verint survey, 48% of customers would choose excellent service over price. The following are the most common customer service complaints and how we will ensure your customers receive the best customer service possible.

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How Can You Go the Extra Mile for Your Customers?

Customers are expecting more from companies than ever before. They want to know you are willing to do more to keep their business. In a survey conducted by Dimensional Research, customer service was the #1 deciding factor for keeping a client happy.

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Last week we shared how we support Fab Furs with call center services at #OpsSummit site tours. Awesome parnter! pic.twitter.com/5MhTpjH3vE
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