Directions

Leadership Team


It’s all about people.

Five Star Call Centers' success, as well as our continued growth, is a direct result of the hard work and passionate dedication of our management team. From the owners down, everyone regularly steps up going galactic for our company and their clients.

Our customer care associates are smart, friendly and expertly trained to represent your brand as a true member of your team.

They’re experts in cross-selling, upselling, answering questions, and retaining your customers to build brand loyalty and boost your ROI. Best of all, we do everything we can to keep our folks happy, from dual screens to ergonomic chairs—which creates a trickle-down effect that ties back to your customers’ experience.

All of this adds up to exactly what you need to provide your customers with the same high-quality customer service you’d want to experience for yourself.

Management Team

Ray Peterson

Ray Peterson

Chief Customer Officer

Ray Peterson joined Five Star Call Centers as the National Sales Director for its Insurance Division in 2012. In 2015, he transitioned to his role as Chief Customer Officer. His duties include team member engagement, quality & training, as well as customer satisfaction. He has spent the past 20+ years in the financial services industry, serving in senior leadership and vice president positions.

Troy Holt

Troy Holt

Chief Operating Officer

Troy started at Five Star Call Centers in May of 2009. He is responsible for day-to-day operations, including staffing, workforce, technology, facilities management, finance and sales support. He has been the driving force behind the company’s transformation into one of the nation’s most efficient call centers. 

Joel Sylvester

Joel Sylvester

Chief Sales & Marketing Officer

Joel started at Five Star Call Centers in 2011. He oversees the day-to-day operations of the Business Development and Sales Teams. His focus is to provide clients and perspective clients customized solutions to best fit their needs of growing and retaining their customers. 

Chris Putzier

Chris Putzier

Director of Client Services

Chris oversees a group of account relationship managers who are committed to providing exceptional service and results. Chris has 10 years of experience establishing solutions for clients that helped increase profitability and enhanced the relationship those clients have with their customers.

Terri Almer

Terri Almer

Director of Customer Success

Terri is responsible for the day-to-day operations of our Fargo contact center. She is also responsible for our training and quality departments. With her strong leadership background and excellent communications skills, she drives excellent performance and results and maintains high client satisfaction.

Georgette Weavill

Georgette Weavill

Director of Client Services

Georgette joined our team in 2010 and ensures FSCC delivers total customer satisfaction in a passionate, relentless, and impactful manner to all of our clients. Her department is responsible for fostering long term relationships with our partners, ensuring we understand their needs and exceed their expectations.

Miranda Tiede

Miranda Tiede

Director of Customer Success

With her background in management, Miranda's exceptional at working with associates and team leaders to ensure customers receive the best possible service. She's passionate about communication and engagement, and welcomes the opportunity to interact with you and your customers.

John Coulter

John Coulter

Director of Business Development

John joined the Five Star team in 2012. John brings 6 years of experience with him, working in various management roles with a financial institution in a call center setting. John is responsible for the growth of new business opportunities. Working with organizations to grow and develop their business is a challenging but rewarding experience.

Dave Basart

Dave Basart

Director of Customer Success

Dave has had many years of experience managing employees at Five Star Call Centers. Dave's passion for customer service soon earned him his current position today as the Director of Customer Success. 

Kevin Carmody

Kevin Carmody

Director of Finance

Kevin oversees all aspects of the FSCC accounting department. His responsibilities include client accounting, billing, daily transaction, accounts payable, accounts receivable and month-end financial reporting.

Chris Kolsrud

Chris Kolsrud

Director of IT and Security

Chris has been managing IT and security for retail and call center environments for the past 9 years. His responsibilities include managing IT, programming, and security needs for the company and our client's integrations. 

FSCC is looking for Seasonal Customer Success Associates to successfully answer inbound telephone calls from custom… twitter.com/i/web/status/9…
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