While customer care services were not originally offered when our organization was founded in 1976, our former parent company, Lawrence & Schiller experienced strong growth in its traditional marketing services throughout the late 1970s and early 1980s. In 1987, an obvious need for quality call center services became apparent and it was at that point that Lawrence & Schiller’s TeleServices division was born.
Lawrence & Schiller TeleServices customer care segment quickly expanded to include all facets of direct marketing services, including inbound and outbound support, database acquisition and lead generation services. By 1998, L&S had relocated to a 125-seat facility and following several new acquisitions in the years that followed, we relocated to a new state-of-the-art 250-seat facility in 2006.
The company size maintained from 2006 until 2012 when a new ownership team was brought into the company to manage the business. Troy Holt, Chief Marketing Officer, Ray Paterson, Chief Customer Officer and Joel Sylvester, Chief Marketing officer. This new executive team created a new strategic plan with the goal to be the most proactive call center in the country which started fueling rapid growth. This new executive team has over 60 years of experience in the call center space with experiences that exceed those of other BPOs in our space. They have managed global call center operations and multi-disciplinary teams. Troy, Ray and Joel have invested heavily into the company and will own 100% of the company by 2021. The new ownership brought in new strategic ideas to run the business and grow the organization. By 2015 the company had double in size requiring the addition of another location for capacity reasons. After much searching they settled on North Sioux City, SD. This location allows us scale up and down adding capacity as needed.
With the continued growth came the opportunity to acquire another call center located in Sioux Falls SD, with a location in Fargo, ND also, Midco Connections. Midco Connections offered BPO services to some of the largest retail companies in the country. This has always been an area of opportunity for Lawrence and Schiller TeleServices so it was a great synergistic partnership right away.
Five Star opened in its 4th market in Wichita, KS in 2017. After surveying 50 different markets, we felt this was the best community to embrace the type of jobs we would bring and support our growth streategy.
Since 2012, our company has grown from $3.2m to $21m in annual revenue. We have done this by creating strategic long last relationships with our clients. In the words of Troy Holt, “our management staff has over 500 years of call center experience and no one will ever outwork our team.” Our team takes this message to heart every day and it shows through on every interaction our customer success agents have on every interaction with our client’s customers.
Contact us or give us a call today at 800-894-7832 to schedule a tour of our facility, or to see how Five Star Call Centers can help your business grow.